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‎12-29-2015 12:08 PM

HP Recommended
Product: hp8610
Operating System: Microsoft Windows 7 (64-bit)

i have had this printer for a couple of months and its been fine. All of a sudden i am not able to print thru wireless. it states printer must be connected to network and internet for this feature. Blue light not on for wiresless. i go to network set up and it says bult in network capabilities have been disabled and I' not able to do a thing to get it working. PLEASE HELP

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2015 02:28 PM

HP Recommended

Hey @mrsroccog,

 

Welcome to the HP Support Forums! I hope you enjoy your stay here.

 

I understand that you are seeing an error message on your Officejet Pro 8610 e-All-In-One Printer that says that network capabilities have been disabled. I can help you with that.

 

I'm going to send you some directions in a private message that outlines how to perform a factory reset on the printer. You should see a message from me shortly.

 

Please let me know if this resolves your issues or if you have any other questions. Otherwise, have a great evening!

 

If this resolves your issue, then please help other users find this post by clicking on Accept as Solution on my post.

If you appreciate my help, then please let others know by clicking on the thumbs up icon below my post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎12-30-2015 02:28 PM

HP Recommended

Hey @mrsroccog,

 

Welcome to the HP Support Forums! I hope you enjoy your stay here.

 

I understand that you are seeing an error message on your Officejet Pro 8610 e-All-In-One Printer that says that network capabilities have been disabled. I can help you with that.

 

I'm going to send you some directions in a private message that outlines how to perform a factory reset on the printer. You should see a message from me shortly.

 

Please let me know if this resolves your issues or if you have any other questions. Otherwise, have a great evening!

 

If this resolves your issue, then please help other users find this post by clicking on Accept as Solution on my post.

If you appreciate my help, then please let others know by clicking on the thumbs up icon below my post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-07-2016 11:49 AM

HP Recommended

I followed all suggestions without success. Eventually I deleted the printer, changed WiFi network passwords both in the printer nd in the router, and then reinstated the original password. After that I reinstalled the printer and now it works. I'm not sure which one of the three actions did the trick.

Was this reply helpful? Yes No

‎10-03-2016 09:06 AM

HP Recommended

printer will not communicate with laptop. I reset ip and pw. still will not communicate

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