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‎05-18-2016 05:21 PM

HP Recommended
Product: HP ENVY 5530
Operating System: Mac OS X 10.11 El Capitan

I have had an instant ink subscription since I bought the machine. Both the color cartridge and black cartridge were sent to me months ago but I haven't gotten a low ink indicator yet. But I'm finally starting to get some bad pages. The test pages don't seem to show cyan. I've cleaned the printheads (both stages). Given how long I've gone with my welcome kit (shipped Aug 2014) I wouldn't be surprised if changing the cartridge woudn't solve the problem. But I haven't been instructed to do so.   I just came across this expert help program so I thought I'd give it a try, or I could go to the instant ink help....

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 05:33 PM

HP Recommended

 

HP has published a document for solving print quality issue with your printer model.

 

It might help to resolve youre issue

 

http://support.hp.com/us-en/product/HP-ENVY-5500-e-All-in-One-Printer-series/5304881/model/5304882/d...

 

 

Hope it helps.

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

View solution in original post

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2 REPLIES 2

‎05-18-2016 05:33 PM

HP Recommended

 

HP has published a document for solving print quality issue with your printer model.

 

It might help to resolve youre issue

 

http://support.hp.com/us-en/product/HP-ENVY-5500-e-All-in-One-Printer-series/5304881/model/5304882/d...

 

 

Hope it helps.

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Was this reply helpful? Yes No

‎05-18-2016 05:54 PM

HP Recommended

Thanks! I didn't know what response times would be, so I got through to the instant ink support chat, and she said I could replace the cartridge. It looked like I ran out of cyan. I don't know why I didn't get the replace cartridge indication. But all's working fine now.

 

Was this reply helpful? Yes No
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