07-13-2016 01:11 AM - edited 07-13-2016 01:46 AM
I'm using RGS Receiver 7.3.2.
My PC is Elitebook 840 G3.
I can't un-check "Match Reciever Display resolution" in Setting -> Connection.
By default, it's checked and I can't do anything for it.
However I'd like to un-check it. Do you know how I can do it?
08-09-2016 03:09 PM
Hello, I am with RGS Support. I will see if I can replicate your issue, and get back with you hopefully tomorrow.
08-09-2016 07:19 PM - edited 08-09-2016 07:23 PM
Here is the image for your reference.
It seems gray out.
Nothing happens even if I click the check.
08-22-2016 08:59 AM
Some RGS settings, like "Match Receiver Display Resolution" must be edited before a conection is made. If a setting is grayed out, there is a good chance it is a setting that can only be changed before you make the RGS connection.
Also, you should be able to change the resolution of the remote machine while inside an RGS session. If the remote workstation is running Windows you can right click on the desktop and change the resolution, just as you would if you were sitting in front of that workstation.
Hope this helps
01-02-2017 02:19 PM
RGS is not always correctly detecting touch devices. This issue will be fixed in release 7.3.2. In the meantime, if you force RGS to use a desktop UI, this should fix your problem.