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Honor Student
Posts: 2
Member Since: ‎10-13-2016
Message 1 of 5 (398 Views)

hp remote

Product Name: hp remote
Operating System: macOS 10.12 Sierra

Trying to use HP Remote on macOS Sierra

 

Able to ping machine, but HP Remote is giving the following error:

 

Unable to connect to Sender!

There are several possibilities:

  1. The hostname or IP address that you entered is incorrect or invalid. Verify that the hostname or IP address that you entered is correct.
  2. A firewall is blocking incoming connections on the Sender or Receiver system. You may need to disable or configure your firewall to allow incoming connections. Note that Windows XP SP2 and RedHat Enterprise Linux enable a firewall by default. Please consult the README.txt and the user guide for the most recent information on configuring firewalls.
  3. A Sender is not running on the system you are attempting to connect to. Verify that the Sender is running on the system that you are trying to connect to.
  4. The Sender system is not started or connected to the network. You could try a basic connectivity test, such as ping.
  5. The network is not configured correctly. For example, DNS may not have resolved the name of the Sender system correctly or your /etc/hosts file, if using UNIX, does not have the proper IP address mapped to the hostname. Try entering the IP address of the Sender.
  6. The Sender is started and listening on a different network interface than the one you are attempting to connect to. This could be the case if the Sender system has multiple NICs, it is a multi-homed system, or there is a virtual ethernet device installed. If this is true you may need to specify the binding order of hostnames to IP address.
  7. If you are attempting to connect to a UNIX system you may have entered an incorrect screen number.
  8. The Sender system has changed networks and been assigned a new IP address after the Sender was started. If this is the case you'll need to re-start the Sender service/daemon.
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Provost
Posts: 17,776
Member Since: ‎01-03-2011
Message 2 of 5 (368 Views)

Re: hp remote

Hi,

What device / operating system you are using?

 

HP AIO Remote is intended for iOS devices such as iPhone or iPads.

 

Sierra is a Mac OS version for Macintosh computers, HP AIO Remote is not intended for Mac computers:

http://support.hp.com/us-en/document/c03561640

 

Click Settings > General > About to locate an iOS version on a mobile device.

Click the Apple icon > About this mac from a Mac computer to locate its version.

 

Please clarify above, I will guide you further accordingly.

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Honor Student
Posts: 2
Member Since: ‎10-13-2016
Message 3 of 5 (360 Views)

Re: hp remote

Hi 

 

This is for HP RGS Reciever for Mac OS.

 

 

Provost
Posts: 17,776
Member Since: ‎01-03-2011
Message 4 of 5 (346 Views)

Re: hp remote

Hi,

You may find its release notes below:

April 18, 2016 - Added Support for OS X 10.10, 10.11

http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c04123362

The latest version support El Capitan, the software was not yet updated to support Sierra.

 

You may find any information listed below, see the "Additional resources" section:

http://www8.hp.com/us/en/workstations/remote-graphics-software.html

Sierra

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Tutor
Posts: 7
Member Since: ‎05-26-2016
Message 5 of 5 (256 Views)

Re: hp remote

Were you able to get RGS working with MacOS Sierra?  If not, please provide the RGS versions for both Sender and Receiver (they should be the same).  The latest release version of RGS is 7.3.1.  If RGS is still not working, please set the Log Level to "DEBUG" and generate logs on both the sender and receiver and attach to a reply on this forum. 

 

Logging is documented in the RGS User's Guide available near the bottom of the page at hp.com/go/rgs. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation