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Honor Student
Posts: 2
Member Since: ‎12-25-2016
Message 1 of 4 (735 Views)

Need Recovery CD

[ Edited ]
Product Name: Product number: M6K56AV
Operating System: Other

 

Whenever I try to start my laptop I am getting error message on blue background. I opened a HP case but they also could not able to resolve HP Case ID #: 4779837289

 

I am hoping recovery CD might help fixing this problem. Please could you send it across the link for the same.

 

Your PC ran into a problem and needs to restart. We'll restart for you.

 

ex of some of the error codes:

SYSTEM_SERVICE_EXCEPTION(fltmgr_sys), ATTEMPT_EXECUTE_OF_NONEXECUTE_MEMORY, UNEXPECTED_KERNAL_MODE_TRAPDPC_WATCHDOG_VIOLATION ETC.,

 

Product details:

Product description: HP Pavilion Notebook - 15t-ab100 CTO (ENERGY STAR)
Product number: M6K56AV
Serial number: [Personal Information Removed]

 

[Personal Information Removed]

 

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HP Support Agent
Posts: 2,898
Member Since: ‎07-26-2016
Message 2 of 4 (691 Views)

Re: Need Recovery CD

 

Hi @Lokesha,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are getting an error message on startup and you want to order a set of recovery media for your HP laptop. Don't worry as I have a few steps to help you get through this concern,

 

Please attempt these steps below:

 

Perform a Hard Reset

 

Run the extensive test on the Hard drive and Memory from F2:

 

Depending on the test results, if all the test passes you can try to perform recovery using the partition available on your PC through F11. Please remember doing this will delete all the data and the computer will be set to the original factory shipped condition. If this option is not working, which means either the system file is missing or file is corrupted.

 

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

 

Otherwise, you could also reach HP phone support to order the recovery media. Please fill in the product details to get the tech support number.

 

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Biswajeet
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Honor Student
Posts: 2
Member Since: ‎12-25-2016
Message 3 of 4 (625 Views)

Re: Need Recovery CD

 

 

 

 

I already did all the preliminary actions before posting the request here. Followed all the steps mentioned below, contacted HP support specialist (HP Case ID #: 4779837289).

 

 

Having this issue from almost last 2-3 months and reached HP support specialist, HP technical support office but nothing helped in the mean time warranty got expired on December - 10.

 

HP support specialists asked for recovery CD but we didn't have it and they have closed the case / ticket.

 

Only hope that we have to resolve this issue with recovery CD. Please could you help in getting the same? Do we need to pay for it and how much we need to pay if yes?

Highlighted
HP Support Agent
Posts: 2,898
Member Since: ‎07-26-2016
Message 4 of 4 (620 Views)

Re: Need Recovery CD

 

Hi @Lokesha,

 

Thank you for the update,

I appreciate your time and efforts, As I understand you have already tried the steps suggested and still having the same issue. Don't worry I'll try my best to help you with this,

 

I did check on the support website and found the link to order a set of recovery media online. Here is the link. Yes, there would be a charge involved on purchasing the recovery media. 

 

Read this before ordering your Recovery Discs! (US and Canada Only) - Click here

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Biswajeet
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
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