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Top Student
Posts: 6
Member Since: ‎03-11-2017
Message 1 of 9 (434 Views)
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Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

Product Name: Example: Z3L84UA#DABA
I have reset and my mouse/Touchpad is still not working
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Re: Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

Hi @sheilabrothers,

 

Thanks for the update,

Please do perform the steps I had suggested in the previous post related to Windows login password and get back to me with the results for further assistance.

 

Regards,

View solution in context
HP Support Agent
Posts: 3,157
Member Since: ‎07-19-2016
Message 2 of 9 (406 Views)

Re: Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

Hi @sheilabrothers

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the touchpad is not working on your computer.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2fBFwK9

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Top Student
Posts: 6
Member Since: ‎03-11-2017
Message 3 of 9 (390 Views)

Re: Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

I can not try the links the computer has locked me out and stating this feature requires removable device such as a USB flash drive ..Can someone please help this is a new computer!!!!
Top Student
Posts: 6
Member Since: ‎03-11-2017
Message 4 of 9 (389 Views)

Re: Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

No..please see post below
HP Support Agent
Posts: 3,517
Member Since: ‎07-26-2016
Message 5 of 9 (378 Views)

Re: Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

Hi @sheilabrothers,

 

Thank you for replying,

I understand you are unable to follow the steps suggested in the previous post as the computer has locked you out. Don't worry we'll work together to find a solution for you,

 

Are you referring that computer is locked and you are unable to boot into Windows?

Is it stuck on Windows login password?

Could you elaborate more on the issue, as this will help me in further assisting you?

 

If this is related to Windows login password, please attempt to follow these steps:

 

Try this first: Use the HP Guided Solution: Let us guide you through the solution

 

Microsoft account

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. See the Microsoft password reset page (in English) to reset your password.

 

For more details: Click here

 

I hope this helps. Let me know how it goes for further assistance.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Top Student
Posts: 6
Member Since: ‎03-11-2017
Message 6 of 9 (375 Views)

Re: Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

Hello,

The computer locked when I was not using it, I went to login back and it tells me I have entered the incorrect password
Top Student
Posts: 6
Member Since: ‎03-11-2017
Message 7 of 9 (371 Views)

Re: Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

Also there was no disk with the computer when I set the password.
HP Support Agent
Posts: 3,517
Member Since: ‎07-26-2016
Message 8 of 9 (368 Views)

Re: Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

Hi @sheilabrothers,

 

Thanks for the update,

Please do perform the steps I had suggested in the previous post related to Windows login password and get back to me with the results for further assistance.

 

Regards,

Jeet_Singh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Top Student
Posts: 6
Member Since: ‎03-11-2017
Message 9 of 9 (321 Views)

Re: Touchpad not working in HP Notebook. Product Number Z3L84UA#DABA

Thank you for all your help.
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