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Honor Student
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Member Since: ‎01-26-2017
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HP Deskjet 1010 ???

Product Name: HP Deskjet 1010
Operating System: Chrome OS

This may be a really stupid question and I hope I don't regret asking it lol But here goes. I have a senior that I home school and the printer that they provided us along with the laptop came with no software, it just automatically paired itself. Now with every other printer that I own, they have software where you can go in and check the ink levels, clean the print heads, or align them. I have looked and looked and either it is right in front of my face and I am not seeing it or I'm just not in the right place. I would appreciate any help that anyone can give me. Thank you so much.

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Re: HP Deskjet 1010 ???

@Redhead24u,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to check the ink levels, clean or align the cartridges of your HP Deskjet Ink Advantage 1010 Printer.

 

As the printer is installed on a computer running on Chrome OS, the features are limited to printing only.

 

You need to install the software on a Windows or Mac computers to access these features from the software.

 

I hope you have a good day ahead.
 

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HP Support Agent
Posts: 2,483
Member Since: ‎10-12-2016
Message 2 of 3 (520 Views)

Re: HP Deskjet 1010 ???

@Redhead24u,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to check the ink levels, clean or align the cartridges of your HP Deskjet Ink Advantage 1010 Printer.

 

As the printer is installed on a computer running on Chrome OS, the features are limited to printing only.

 

You need to install the software on a Windows or Mac computers to access these features from the software.

 

I hope you have a good day ahead.
 

Rainbow23
I am an HP Employee

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Honor Student
Posts: 2
Member Since: ‎01-26-2017
Message 3 of 3 (490 Views)

Re: HP Deskjet 1010 ???

Thank you
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