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Student
Posts: 1
Member Since: ‎01-02-2017
Message 1 of 2 (659 Views)

MD2000H not recognized on Windows 10

[ Edited ]
Product Name: MD2000H
Operating System: Microsoft Windows 10 (64-bit)

MD2000H external backup drive not recognized on Windows 10, is software being developed? This HP product was not cheap a couple of years ago and has backup data on it.

 

Help please, thanks.

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HP Support Agent
Posts: 2,437
Member Since: ‎10-12-2016
Message 2 of 2 (621 Views)

Re: MD2000H not recognized on Windows 10

Hi @MD2000H,

 

Thanks for the post and Welcome to HP Forums. 

 

I see your Windows 10 computer it not recognizing your  HP SimpleSave md2000h External Hard Drive. I will be glad to help. 

Have you checked in Device manager?

Have you tried different USB ports?

Did you use any application to backup data on the external HDD?

May I know which computer are you using the HDD with (Desktop/Notebook)?

 

Request you to open device manager and check for any unknown devices. 

If you see any unknown device listed, please right-click on it and check for driver updates.

If you do not see any unknown devices, please check in disk management, which can be accessed under Computer management by right-clicking on the Windows button.

Make sure to have the power adapter connected for the external HDD. 

Please do a Windows update when the Hard Drive is connected. 

 

Keep me posted. 

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Good Luck.

Regards,
Chimney_83
I am an HP Employee
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