Post new question
Question
Reply
 
Highlighted
Student
Posts: 1
Member Since: ‎01-01-2017
Message 1 of 2 (786 Views)
Accepted Solution

Support Assistant doesn't detect HP Monitor

Product Name: 25es
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to add my HP 25es monitor to Support Assistant.  I click on "Add an HP device", but it does not discover the monitor.  Is there a way to add it manually?

Reply
0
Accepted Solution

Re: Support Assistant doesn't detect HP Monitor

@meim, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that the HP Support Assistant does not discover the monitor.

 

As it is a generic device, the drivers are generic even if it is an HP monitor. Hence, there will not be any added benefits. Hence, there is no point in adding the device.


I hope you have a good day ahead.

 

View solution in context
HP Support Agent
Posts: 2,483
Member Since: ‎10-12-2016
Message 2 of 2 (730 Views)

Re: Support Assistant doesn't detect HP Monitor

@meim, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that the HP Support Assistant does not discover the monitor.

 

As it is a generic device, the drivers are generic even if it is an HP monitor. Hence, there will not be any added benefits. Hence, there is no point in adding the device.


I hope you have a good day ahead.

 

Rainbow23
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation