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Student
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Member Since: ‎01-01-2017
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Support Assistant doesn't detect HP Monitor

Product Name: 25es
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to add my HP 25es monitor to Support Assistant.  I click on "Add an HP device", but it does not discover the monitor.  Is there a way to add it manually?

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Re: Support Assistant doesn't detect HP Monitor

@meim, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that the HP Support Assistant does not discover the monitor.

 

As it is a generic device, the drivers are generic even if it is an HP monitor. Hence, there will not be any added benefits. Hence, there is no point in adding the device.


I hope you have a good day ahead.

 

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HP Support Agent
Posts: 2,758
Member Since: ‎10-12-2016
Message 2 of 2 (764 Views)

Re: Support Assistant doesn't detect HP Monitor

@meim, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that the HP Support Assistant does not discover the monitor.

 

As it is a generic device, the drivers are generic even if it is an HP monitor. Hence, there will not be any added benefits. Hence, there is no point in adding the device.


I hope you have a good day ahead.

 

Rainbow23
I work on behalf of HP

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