16GB of PC3-10600 RAM upgrade inPavilion m6-1045dx to replace the 8GB PC12800 makes it unuseable [ Edited ]

[soggytempura]

So this is quite frustrating -- 

I got my RAM replacements from NewEgg. This time I got Corsair Vengeance models, 8GB x2 at 1600/12800. I have the SAME exact slow problems I was having with the earlier versions I returned. I tried reflashing the BIOS with the latest update from HP, thinking that might fix the problem. Nope. I tried updating the paging. Nope. I then tried using one 8GB at a time in the two different slots. The cards on their own, work super snappy. If I combine the old 4GB from HP with the new Corsair Vengeance 8GB... same slow down problem. 

In my frustration, I contacted HP and talked to support. The guy was very, very nice and was helpful given the problem I was having.  However, after almost 2 hours it was unsolved. It basically sounds like HP wants me to buy their 8GB card at $250 a piece that are "certified" to work the with the computer. Umm...soo $500 worth of RAM on a $600 computer? HA!!

They had me place one stick of stock 4GB ram with one stick of the new 8GB I bought, with the same exact slow result. The guy I talked to says his senior IT co-worker claimed a "shareability" problem with the RAM and the motherboard. Has anyone heard this before? The RAM I got was identified by the guy that helped me to have every reason to work, but it wasn't working at full speed (Window and the system BIOS both see 16GB) because of something we couldn't figure out. Troubling since both HP and Best Buy acknowledge this computer can be expanded to 16GB. Nobody or nothing ever mentions a limitation to "HP certified" RAM being the only option...

So... does anyone know of a fix, or is this computer heading back to Best Buy to be replaced with a new brand?? I was going to take this computer to a PC place, but that just seems silly putting even more money into this cheap computer that was only supposed to act as a temporary solution until I get something better.

[pepe999]

I don't think that it's an issue with the RAM. I have read the first post again and I would say that the problem is the OS instead of RAM. Slow on boot, audio problems, slow browser. Keep the memory in the laptop and perform the factory reset by the recovery disks first...

[SGUNDE]

I also followed your lead on the memory from newegg.  I also had the Best Buy Geek Squad tell me that even though they sold me the computer and the memory, I am on my own to solve the issue.  Seems as though they sold us a false bill of goods.

[soggytempura]

I honestly can't blame Best Buy on this. Their website says it's expandable to 16GB, but HP's official listing on their own website state the same thing. I have to place this problem squarely on HP. Nowhere did they say that I must use their "certified" RAM. If that was the case, I definitely would have looked at something different. I just finished creating recovery discs. I am about to take the final resort and reimage the computer with the 16GB installed. If this doesn't work... I don't know what I will be doing yet. I like the laptop, but I definitely do not appreciate the underhanded shadiness of HP on this matter.

[pepe999]

There is an option "minimized image recovery" when creating the recovery disks. This option allows you to create a working OS image without the useless bloatware. I would recommend this because the bloatware may cause software related issues (as you described in the first post)...

[SGUNDE]

Let us know how it goes.

[soggytempura]

Reimaged the hard drive for no reason. It didn't fix anything. I guess HP has become a POS of its old self. I never had problems in the past upgrading products from them. Thinking of contacting BBB for false representation of their product. Maybe I will get that $500 RAM at a nice discount for the failure to communicate the requirement of using "certified" RAM.

[palmbird]

I have the same problem and all of the solutions don't work.I've talked to HP techs and also with Crucial memory techs and I keep getting the same advice.I have purchased  the recommended memory 3 times 3 different suggestions. This notebook will NOT accept 16 GB RAM.I went back to 8GB and works fine.I gave up on the upgrade unfortunately. I believe HP made a mistake about the specs on this one.

[soggytempura]

It does accept the RAM, it just has to be (according to the "senior" technician at HP my rep talked to) "HP certified" that you can only buy through them at $250 a pop, which was NOT stated by them at the time of purchase.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03366982&tmp_task=prodinfoCategory&cc=us&dlc=en...

http://www.bestbuy.com/site/HP---Pavilion-15.6%26%2334%3B-Laptop---8GB-Memory---750GB-Hard-Drive---N...

Blatant false advertisement. If I was in a different mood I would definitely be raising hell with the BBB to get this corrected. Instead, my wife and I will be two less customers in the future, which is far more damning than HP giving away some free RAM for a slight-of-hand lie to keep their BBB reputation.

[palmbird]

The tech I talked to told me to get SDRAM instead of SODIMM. Nuf said,he didn't have a clue.