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Sujith_Sujith
Posts: 2
Member Since: ‎10-18-2013
Message 1 of 4 (585 Views)

HP Compaq Presario CQ56 Notebook-Battery Problem

Product Name: Product name: Presario CQ56 Notebook PC

 

Product Number: Product number: XG809UA#ABA

 

OS: Windows 7 Ultimate 32-bit Service Pack 1

 

Hello, 

           My notebook is encountered with a problem. The battery is not holiding the charge and will not run on battery until and unless AC adapter is plugged in. In the notification bar, the battery status displays as "0% available(plugged in, not charging)".

           And when I power on the notebook, a message will be displayed as:

 

HP battery alert

The system has detected the storage of the battery stated below to be very low. For optimal performance, this battery need to be replaced.

Primary (internal) Battery (601)

 

Please let me know the solution.

Thank You.

Provost
banhien
Posts: 36,340
Member Since: ‎01-29-2009
Message 2 of 4 (573 Views)

Re: HP Compaq Presario CQ56 Notebook-Battery Problem


Sujith_Sujith wrote:

Product Name: Product name: Presario CQ56 Notebook PC

 

Product Number: Product number: XG809UA#ABA

 

OS: Windows 7 Ultimate 32-bit Service Pack 1

 

...The system has detected the storage of the battery stated below to be very low. For optimal performance, this battery need to be replaced.

Hi,

 

The message is clear but before that, please try:

 

   http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00821536

 

Good luck.

BH
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Honor Student
Sujith_Sujith
Posts: 2
Member Since: ‎10-18-2013
Message 3 of 4 (516 Views)

Re: HP Compaq Presario CQ56 Notebook-Battery Problem

Hello,

           I tried everything, even battery check in hp support assistant. In hp support assistant it shows battery unknown. I updated and installed latest bios softwares and tried re-inserting the battery. But same problem, battery not holding the charge at all. Do I need to replace for a new spare battery?

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Choppermay
Posts: 1
Member Since: ‎03-04-2014
Message 4 of 4 (478 Views)

Re: HP Compaq Presario CQ56 Notebook-Battery Problem

I cannot find the battery and cords for my computer.

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