Re: HP G62-4350x Notebook PC Laptop (174 Views)
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Top Student
MiamiHeatChamps
Posts: 5
Registered: ‎09-11-2013
Message 1 of 10 (222 Views)

HP G62-4350x Notebook PC Laptop

I have a problem with the laptop when I boot it up it goes to the Windows 7 boot screen and just stays there for a long time. It does NOT boot to the desktop.. I have run a test on the harddrive and came to be failed. My question is how do I  replace the harddrive that has a preinstalled windows 7 on it ? I do however have windows 7 recovery disc for the laptop.. Please let me know. I am not sure which hard drive I am suppose to have either. the one that you exchange or replace? The old one is no good but still have windows built into it .. The recovery disc will not work.. Please help thanks

Distinguished Professor
ManjunathTech
Posts: 3,523
Registered: ‎01-21-2012
Message 2 of 10 (219 Views)

Re: HP G62-4350x Notebook PC Laptop

Hi

 

Please provide me the Product number below the battery compartment along with the product name so i can provide the correct information.

Let us know how it goes!

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Manjunath
Top Student
MiamiHeatChamps
Posts: 5
Registered: ‎09-11-2013
Message 3 of 10 (212 Views)

Re: HP G62-4350x Notebook PC Laptop

[ Edited ]

The Product number is XZ259UA#ABA  and the product name is a Notebook PC. Let me know if you need anything else.. However this laptop has never been registered because the people who had purchased this laptop did not know how to register.. I am helping them out to get this laptop repaired

Distinguished Professor
ManjunathTech
Posts: 3,523
Registered: ‎01-21-2012
Message 4 of 10 (201 Views)

Re: HP G62-4350x Notebook PC Laptop

Hi

 

As per the specs the unit came with 320GB (5400RPM) SATA drive.

 

HP G62-435DX Notebook PC Product Specifications

 

Maintenance and Service Guide

 

Let us know how it goes!

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Manjunath
Top Student
MiamiHeatChamps
Posts: 5
Registered: ‎09-11-2013
Message 5 of 10 (196 Views)

Re: HP G62-4350x Notebook PC Laptop

Ok I got all of that. But my question still has not been answered.. If I order the Hard Drive do I need to send the laptop out to get repaired to have the windows preinstalled? or can the recovery disc put it on there?

Distinguished Professor
ManjunathTech
Posts: 3,523
Registered: ‎01-21-2012
Message 6 of 10 (188 Views)

Re: HP G62-4350x Notebook PC Laptop

Hi

 

If you order Hard drive directly from HP they ship you recovery disc. Or you can order the Recovery disc online using the link and replace the Hard drive by youself.

 

Looking for Recovery Discs

Let us know how it goes!

"I work for HP."
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Manjunath
Top Student
MiamiHeatChamps
Posts: 5
Registered: ‎09-11-2013
Message 7 of 10 (185 Views)

Re: HP G62-4350x Notebook PC Laptop

So basically there is no way to get windows preinstalled on the new hard drive in which I have to use the recovery disc each time I need to correct? and not use the recovery mode that is built in the hard drive?

Distinguished Professor
ManjunathTech
Posts: 3,523
Registered: ‎01-21-2012
Message 8 of 10 (180 Views)

Re: HP G62-4350x Notebook PC Laptop

Hi

 

Let me check if i have got your question correctly over here.

 

1) If old hard drive is still functioning you can create recovery disc yourself.

2) New hard drive does not come with preimaged OS.

3) If you send unit for HP repair center they will install Hard drive install OS and then retun the unit back.

 

Kindly let me know if i have asnwered your questions over here.

Let us know how it goes!

"I work for HP."
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Manjunath
Top Student
MiamiHeatChamps
Posts: 5
Registered: ‎09-11-2013
Message 9 of 10 (177 Views)

Re: HP G62-4350x Notebook PC Laptop

Yes that does answer my question.. If I send the unit to have the hard drive installed and pre install the OS what is the cost of this? I did not see anywhere on the site for me to send the unit on the cost..

Distinguished Professor
ManjunathTech
Posts: 3,523
Registered: ‎01-21-2012
Message 10 of 10 (174 Views)

Re: HP G62-4350x Notebook PC Laptop

Hi 

 

I am sorry but i do not have the correct answer for it you might have to get with HP Technical support & get the right info on the same.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

Let us know how it goes!

"I work for HP."
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Regards
Manjunath
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