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04-26-2012 11:51 AM
My printer: hp psc 1310 series all-in-one S/N CN47KB115X Q5763A
Problem: HP director is not working when I single click the icon.
I had uninstalled and reinstall today.
operating system: windows XP
Please help, every time I want to scan a document to pdf, the only thing that works is HP image zone and only scan as an image.
How can I can download a HP director? or any help will be appreciated.
04-26-2012 01:05 PM
Check the link below:
04-26-2012 04:43 PM
The HP director was not working, I uninstalled the application and install again.
Next, I have downloaded this fix: drv_gc_w01_ENU_NB.
Now I am able to open the HP director, but when I click one of the icons I get this:
An unexpected internal error has occurred. Click OK to close the program, and then try one
of the following:
-Restart the program
-Restart the PC and then try again
-Reinstall the Photo & Imaging Software and try again.
The issue is when I have a document I would like to convert it to pdf but because I cannot open the HP director, I am able to scan it as an image.