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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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I keep getting this message, HP Battery Alert The system has detected the storage capacity of the battery stated below to be very low. For optimal performance, this battery may need to be replaced. Primary (internal) Battery (601) ENTER - Continue Startup For more information, please visit: www.hp.com\go\techcenter\startup The message will appear for 15 seconds and then disappear as the normal startup process continues. How do I fix this, and is it expensive, this laptop is just coming up to 2 years old now, and have never had this problem before with my really old laptop... can anyone give me some advice..

Thanks in advance 

Bev.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
23 REPLIES 23
HP Recommended

Bev.

 

Shutdown the laptop.

 

Remove the MAIN battery.

 

Boot with only AC connected.

 

Do you still get the message???

 

REO

HP Recommended

Hi

 

Thanks for the reply.

 

I have done what you suggested, starting up without the battery, and just the mails, and it did't happen, but then I shutdown and started up without the mains and with the battery inserted, and the message came up again.

 

Thanks 

Bev.

HP Recommended

Bev.

 

That means that your MAIN battery is under 25%.

 

INTERNAL battery is misleading.

 

Time to replace the MAIN battery.

 

REO

HP Recommended

ok

 thanks for that.

Where do I get one from.

HP Recommended

Bev.

 

What is your model number.

 

Should be on the bottom or under the battery.

 

REo

HP Recommended

there are a lot of numbers 

 

could it be 584037-001

 

or 00196-204-263-812

HP Recommended

Bev.

 

Is it a G62' CQ60 like that.

 

REO

 

HP Recommended

its a pavilion g6 i5

HP Recommended

or could it be

x16-96072

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