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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-22-2015 11:55 PM

HP Recommended
Product: HP Spectre XT Ultrabook 13-20
Operating System: Microsoft Windows 7 (64-bit)

Hi,

I handed my broken laptop into HP's support centre mid last month (Place is called NCSS) and my case has been updating daily for over a month stating "'part eta pending as per hp". I assume I am awaiting arrival for replacement parts.

How long does this typically take? I require my laptop back very soon and feel that i have waited more than long enough for the replacement parts to be delivered to the support centre.

If anyone has any details on how i can get the ball moving on my case, please let me know.

 

Any help would be greatly appreciated,

 

Matt

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‎06-23-2015 02:49 AM

HP Recommended
Thanks, I did this today and it seems to have escalated.

Matt

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‎06-23-2015 02:39 AM - edited ‎06-23-2015 02:43 AM

HP Recommended

Usually the process is not longer than a week may a new problem is pop-up.

 

Contact with HP and report the issue and HP will contact with Service parter (if is) and ask the reason why of dealy/  and how they can assist 

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‎06-23-2015 02:49 AM

HP Recommended
Thanks, I did this today and it seems to have escalated.

Matt
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