Left hinge broken and base seperating

[ravi_goteti]

I bought hp paviliong g6-2016tx laptop in the year 2012 and with an year additional warranty , the warranty ended in 2014-aug/sepetember

recently i observed that the left hinge and the connecting base cover of the laptop got broken and getting seperated, when i searched the net its a most occuring problem for hp pavilion g6/dv6/envy/probooks if i would have known this issue well before purchase i would have stayed away from hp, previously i had dell notebook , which is top notch in build quality compared to this cheap glossy plastic,i paid 45 k inr for this thing which seriously looks cheap build,

when the problem is occuring repeatedly in lot of ur notebook models that too the same problem , why hp hasnt done anythign like replacement/fixing of such things at free of cost even though warranty got expired, because seriously its a manufacturing/assembly design line defect, being a mechanical engineer iam sure about it,  you being a BIGGER corporation with good reputation,  you should have addressed  this issue well before, check or google it out , you will know about this problem with your hp notebooks especially the broken left hinge , everybody is complaining about the same but there is no official announcement from your hp side,

i decided to stay away from HP next time, thank god i thought of buying hp stream series i got saved!!

goodbye hp

[kevin-t]

@ravi_goteti ,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[ravi_goteti]

nothing has been done and none of the tech team members contacted me

disgusting experience with hp

thanks

[ravi_goteti]

Thanks Jeffhelp ,Mr.ABJ TILAK (hp authorized service ) and Mr.Biraja Prasad Bidhar (Case Manager . India Customer relations) for assisting and in getting the broken base cover replacement

thankyou guys!

[ravi_goteti · Accepted solution]

Thanks to JeffHelp, Mr.ABG Tilak(hp authorized service) , Mr. Biraja Prasad Bidhar(Case Manager , Indian customer relations) and Mr.kevin-t(Moderator-support forums) for assisting me and in getting the broken base cover replacement

thankyou guys!

[SMeier1]

Did yours get fixed free of charge?

[rusty2B]

Write NBC to suggest they investigate this topic.
http://www.nbcnews.com/id/40220716/

Also you could complain to www.ftc.gov

More voices complaining may get something done.

[AliJessen]

I'm having that same hinge and base seperation issue as everyone else.

Can someone help me with this?

[AliJessen]

Can you help me with the same hinge/case seperation issue with my HP Envy?

[Omar-E]

@AliJessen

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.