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HP Recommended
HP Officejet Pro 8620
Microsoft Windows 8.1 (64-bit)

I get the above error when trying to set the printer as default. The printer is printing in most of my programmes but not in Excel 365. Neither will it print from IE or Chrome. Newest software is on.  Any ideas please

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try to change the default printer value in registry key and check if it helps.

 

Registry Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756.

 

a) Click on Start.
b) Type regedit in the start search and click Enter.
c) Move to the location mentioned below.
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
d) In the right column, you will find key Device, change the value to your Printer name.
e) It is of the format for example: "HP LaserJet 4250 PCL6, winspool, Ne03:".
f) Right click on the value and click on Rename, change it to your printer name.

View solution in original post

5 REPLIES 5
HP Recommended

Try to change the default printer value in registry key and check if it helps.

 

Registry Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756.

 

a) Click on Start.
b) Type regedit in the start search and click Enter.
c) Move to the location mentioned below.
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
d) In the right column, you will find key Device, change the value to your Printer name.
e) It is of the format for example: "HP LaserJet 4250 PCL6, winspool, Ne03:".
f) Right click on the value and click on Rename, change it to your printer name.

HP Recommended

Resolved with many thanks

HP Recommended

Hello there

 

I have tried this multiple times with an HP Laserjet 1530 but it hase'nt work. I have also restarted the P multiploe times but I still get the same error message.

 

Do you have any idea why this happens?

 

Best regards

 

 

HP Recommended

No key device on the right hand side

 

HP Recommended

@jagumi

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

 

I work on behalf of HP
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