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mrki_tua
Posts: 11
Member Since: ‎12-19-2013
Message 1 of 7 (2,747 Views)

ProBook 4540s USB 3.0 drivers

After I had dozens of bluescreens of death and service under guranty changed motherboard (now my HP is 4440s insead which I bought 4540s) I've installed Windows 7 64 bit and let the HP support assistant to do the job, cause I hope that I won't have bad situations like I've installed drivers on my own.

But there are two thing which are unsolved, or I should say one. In device manager there are two !:

1. Universal Serial Bus (USB) Controller

2. Unknown Device

 

So I can get solved this under number 2, hardware ID is ACPI/HPQ6000 and HP 3D DriveGuard will solve it.

 

What worries me is one under the number one, cause last few times when I downloaded drivers from official HP page it gave me BSOD's and then I've read on Intel page that there are two kinds of drivers, so I'm not going to make a stupid move, will ask you for advice.

 

God bless you.

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Paul_Tikkanen
Posts: 42,305
Member Since: ‎07-13-2010
Message 2 of 7 (2,738 Views)

Re: ProBook 4540s USB 3.0 drivers

Tutor
mrki_tua
Posts: 11
Member Since: ‎12-19-2013
Message 3 of 7 (2,726 Views)

Re: ProBook 4540s USB 3.0 drivers

When I was installing os on my own, everytime I get BSOD when I install driver for USB 3.0.

Now I've done it step by step, Windows 7-> SP 1-> HP Support assistant and then after that followed your step and again I get BSOD, which will come back sooner or later.

Also why can't I use bluetooth mouse and be on net by WiFi, that action sooner or later gives me BSOD?

Here are the BSOD screenshots:

Izrezak.PNGIzrezak1.PNG

Tutor
mrki_tua
Posts: 11
Member Since: ‎12-19-2013
Message 4 of 7 (2,725 Views)

Re: ProBook 4540s USB 3.0 drivers

[ Edited ]

Now in my device manager under USB Controllers there is one unknown device without "!" and that's weird. I have tried to upload the driver and same thing. Also when I enter the properties I see this:

Hardware ID

IUSB3\ROOT_HUB30&VID_8086&PID_1E31&REV_0004&SID_17F6103C

IUSB3\ROOT_HUB30&VID_8086&PID_1E31&REV_0004

IUSB3\ROOT_HUB30&VID_8086&PID_1E31

 

Compatible ID

IUSB3\ROOT_HUB30

 

Drivers path:

C:/Windows/System32/DRIVERS/iusb3hub.sys

 

Izrezak.PNGIzrezak1.PNGIzrezak2.PNG

 "Nepoznati uređaji" stands for "Unknown devices"

And where is descritption of the device stand that for the device there are no installed drivers.

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Paul_Tikkanen
Posts: 42,305
Member Since: ‎07-13-2010
Message 5 of 7 (2,717 Views)

Re: ProBook 4540s USB 3.0 drivers

Hi:

 

Unfortunately, I can't help you with any of those issues.

 

All I know is that was the correct USB 3.0 driver you need.

 

I suspect there is still some kind of motherboard (hardware issue) in your notebook, and I would take it back to HP and make sure they fix it right.

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mrki_tua
Posts: 11
Member Since: ‎12-19-2013
Message 6 of 7 (2,713 Views)

Re: ProBook 4540s USB 3.0 drivers

Ok. I will see how situation goes on.

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mrki_tua
Posts: 11
Member Since: ‎12-19-2013
Message 7 of 7 (2,685 Views)

Re: ProBook 4540s USB 3.0 drivers

Notebook is on service, if they return it without changeing anything I will burn it and put the record on youtube :-)
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