HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

dv7 dead battery (285 Views)
Reply
Reply
Topic Options
FCleroux Student
Student
FCleroux
Posts: 2
Registered: ‎08-11-2010
Message 1 of 2 (285 Views)
Report Inappropriate Content

dv7 dead battery

‎07-17-2011 03:11 PM

I have had this laptop for less than a year and the battery is dead. Ran the built in test utility and received the following error Failure ID:

 

Q89V7H-5465N6-XD003G-C0C203

 

Product ID:

 

WQ643UA#ABC

 

Primary Battery Test: Failed.

 

Is this a warranty replacement. We have the receipts from the purchase. How or where do we go to get the replacement?

 

Francois

0
Reply
0
Please use plain text.
 
Professor Professor
Professor
kamat_hp
Posts: 2,446
Registered: ‎07-20-2010
Message 2 of 2 (276 Views)
Report Inappropriate Content

Re: dv7 dead battery

‎07-18-2011 01:32 AM

Call HP Technical Support using contact info from here and Give them your Notebook details. Tell them battery has gone bad and provide the Failure ID of the battery test results. If your computer is still under warranty, HP will replace it free of cost for you by shipping the battery for you and it should reach your place with 24-48 business hours.  

 

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
0
Reply
0
Please use plain text.