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Top Student
bhasskar9989
Posts: 5
Member Since: ‎11-06-2011
Message 1 of 46 (4,593 Views)

excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working.

[ Edited ]

I have HP Pavilion DM1 4003AU notebook. Since last 2-3 weeks the notebook gets excessive heat and due to this reason or any other reason the keyboard and touchpad stops working. When I plug the USB mouse then the mouse works. Another problem is the bluetooth hardware is not found while installing the bluetooth driver.

Due to above reason I changed the operating system two times and install all the HP recommended drivers and softwares but still the problem is same.

So please tell me the suitable way to resolve these problems as soon as possible.

 

Thank You

 

 

Amit Kumar Vishwakarma

 

[Personal Information Removed] 

 

 

Top Student
mmustafakhann
Posts: 8
Member Since: ‎03-24-2012
Message 2 of 46 (4,573 Views)

Re: excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working

I am having the same issue with my HP DM1-4000AU...
except for the bluetooth issue.

The keyboard and touchpad works fine when I first switch on the netbook but it stops responding after sometime. Putting the laptop to sleep and back on works fine.
The power button works fine...

Please advise....
Top Student
bhasskar9989
Posts: 5
Member Since: ‎11-06-2011
Message 3 of 46 (4,568 Views)

Re: excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working

I agree with you Mr Mustafa Khan but after sleep back the touch pad and keyboard works for at least 15 minutes and again the problem is same.

I want a reply by HP support team.

Please do reply.

Top Student
mmustafakhann
Posts: 8
Member Since: ‎03-24-2012
Message 4 of 46 (4,567 Views)

Re: excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working

well, I gave my netbook for repair at the authorized service center here in Dubai. They kept it for a week and then returned saying that it is not supported in middle east (the netbook was bought in Pakistan).

 

They said they suspect the motherboard (not sure how it is might be the issue)... 

 

a reply directly from HP would be great!

Top Student
Sam_Ofiana
Posts: 5
Member Since: ‎04-12-2012
Message 5 of 46 (4,510 Views)

Re: excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working

HELLO HP!

I HAVE THE SAME PROBLEM. MY KEYBOARD SUDDENLY STOP WORKING AND THE TEMPORARY REMEDY IS RESTARTING MY LAPTOP. PLEASE DO SOMETHING, IS THIS A HARDWARE PROBLEM? OR SOFTWARE?

YOUR RESPONSE IS A MUST! WE ARE YOUR CUSTOMERS!

NO RESPONSE MEANS THIS FORUM IS USELESS!

 

THANK YOU! 

Top Student
bhasskar9989
Posts: 5
Member Since: ‎11-06-2011
Message 6 of 46 (4,503 Views)

Re: excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working

I totly agree with you SAM.

Top Student
Sam_Ofiana
Posts: 5
Member Since: ‎04-12-2012
Message 7 of 46 (4,500 Views)

Re: excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working

My HP Notebook is HP dm1 4000au.

 

Thanks!

Top Student
CzłowiekWidmo
Posts: 7
Member Since: ‎04-25-2012
Message 8 of 46 (4,453 Views)

Re: excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working

same problem here with dm1-4020ew :smileyfrustrated:

 

Top Student
Sam_Ofiana
Posts: 5
Member Since: ‎04-12-2012
Message 9 of 46 (4,448 Views)

Re: excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working

Actually, My Keyboard problem occurs when Connected to the Internet using Huawei E173 Mobile Broadband.

It also occurs on Logon. Whenever I'm using the network, WiFi or LAN, the problem occur.

To All: Can you describe/discuss how this problem occur in your HP Laptops?

Top Student
CzłowiekWidmo
Posts: 7
Member Since: ‎04-25-2012
Message 10 of 46 (4,438 Views)

Re: excess heating and stopping work of keyboard and touchpad, and bluetooth hardware is not working

I bought mine in Nov'11 and didn't notice the problem for the first 1-2 months even when playing games like Lineage2 (high cpu/gpu load, high temperatures).

 

For the first time I noticed the "freezing touchpad/keyboard" problem around Jan'12 on Ubuntu. I thought it is some linux compatibility issue coz it didn't happen on W7 earlier.

After some time I gave up on Ubuntu and reinstalled W7 (from OEM image, not recovery partition) and since then it happens on W7 as well :smileysad:

 

It may bo coincidence, but do you guys use the preinstalled system or not?

What is your BIOS version? 

 

 

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