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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-26-2012 11:24 AM

HP Recommended

Hi,

I need the pcid number for a G62 Notebook so I can program in bios.

Info is missing from board and case.

 

Message on Boot:

 

System Board OOA Product Information Not Valid
Configuration
For help go to HP.com/go/techcenter/startup

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‎10-26-2012 12:08 PM

HP Recommended

Hello colinzim.  You will need to contact HP Customer Support or take the notebook to an HP Authorized Repair Center to get rid of this error.  Contact them at 1-800-474-6836 if you're in the US/Canada.  Go to HP's support site if you need contact information for another region.

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‎10-26-2012 12:16 PM

HP Recommended

I don't need to be "robbed" I just need the missing number 🙂

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‎10-27-2012 11:58 AM

HP Recommended

Thanks for the help.

Been on hold listening to commercials for close to 2hrs.

Opened another phone line and 2 lines getting commercials for hp.

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‎04-04-2013 08:25 AM

HP Recommended

como borrar los erores de mi computadora esta despacio  gracia nd

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‎06-02-2013 10:02 AM

HP Recommended

Why,if the computer is yours out of warranty, and not really an HP problem any more. I have been repairing and rebuilding laptops many years. This HP g7-1019wm is the only one to have such nonsense in mother board. I'm sure it's just bing able to access those "missing" lines in the bios. Most others I've replaced just have to be done on 1st boot and everything is fine.I've talked to several HP partners and they didn't have a clue. Even when I offered to pay. Can't some help?

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‎11-07-2013 01:24 PM

HP Recommended
On inital start up I get an error about serial number not found, then BIOS detects hardware (HDD, RAM).
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‎11-11-2013 02:36 PM - last edited on ‎04-20-2016 10:17 AM by HP Administrator

HP Recommended

Hello fanta88. I understand you are witness an error declaring a serial number isn't present. To assist you better, I do require the computer model number and the operating system of the computer.

 

For information on locating the model number, please reference this website: http://support.hp.com/us-en/document/c00033108

 

For information on locating the operating system, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

 

In the meantime, I would like to test the computer hardware, to identify if it is causing the issue. Here is some documentation on how to test the hardware without booting into Windows:

 

Windows 8: http://support.hp.com/us-en/document/c03467259


Windows 7 and Vista: http://support.hp.com/us-en/document/c01443317

 

Please respond when you complete the hardware diagnostic. Please provide your results, and the information I requested at the beginning of my post. I look forward to your response.

 

Mario

I worked on behalf of HP.
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‎11-12-2013 07:36 AM

HP Recommended

 1287255.JPG

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‎11-12-2013 07:36 AM

HP Recommended

1287280.JPG

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