Question
left hinge is broken
Replies (24)
Reply
 
Top Student
amer_sayegh
Posts: 6
Member Since: ‎04-04-2014
Message 11 of 25 (290 Views)

Re: left hinge is broken

[ Edited ]

that is weird I have not got any reply except for the first reply from the lady in HP. 

 

 

Top Student
amer_sayegh
Posts: 6
Member Since: ‎04-04-2014
Message 12 of 25 (281 Views)

Re: left hinge is broken

[ Edited ]

come on HP . This is how my laptop's hinge looks now . The screen wires are going to cut. I need a solution ASAP

 

rsz_20140412_091641.jpg

Tutor
JAYNE-THE-WEED
Posts: 16
Member Since: ‎04-03-2014
Message 13 of 25 (259 Views)

Re: left hinge is broken

So are you going to tackle this issue in some other manner?

Tutor
FixFaultyHinge
Posts: 7
Member Since: ‎04-07-2014
Message 14 of 25 (249 Views)

Re: left hinge is broken

I think the best thing is to keep calling them or messaging the moderators. What else can he do about these faulty hinges?

Tutor
JAYNE-THE-WEED
Posts: 16
Member Since: ‎04-03-2014
Message 15 of 25 (246 Views)

Re: left hinge is broken

Well how about getting some consumer advice group involved?  trading standards? going back to the retailer/credit card company.  its not unreasonable to expect a laptop to last longer than 18 months, after all, this issue is not with £250 models, but £700+ models as well.  There are over 300 posts on the same thing.

 

Tutor
FixFaultyHinge
Posts: 7
Member Since: ‎04-07-2014
Message 16 of 25 (242 Views)

Re: left hinge is broken

No one else can fix this except HP. It is solely their fault that this happened, whether it was faulty suppliers or bad assembly. They are responsible for this, and it is up to them to fix this if they want us to keep buying their stuff. I know I'm never buying again if they don't fix this. 

Tutor
FixFaultyHinge
Posts: 7
Member Since: ‎04-07-2014
Message 17 of 25 (241 Views)

Re: left hinge is broken

And not fixing it by charging me 300 dollars, I mean fixing it for free. 

Top Student
amer_sayegh
Posts: 6
Member Since: ‎04-04-2014
Message 18 of 25 (234 Views)

Re: left hinge is broken

I can't agree more 

Top Student
amer_sayegh
Posts: 6
Member Since: ‎04-04-2014
Message 19 of 25 (233 Views)

Re: left hinge is broken

I do not have their email addresses and I'm currently so busy t to go to computers maintenance shops.  I have an event to prepare for..

 

any ways thank you HP for the terrible customer services ... 

HP Support Agent
JeffHelp
Posts: 3,238
Member Since: ‎10-22-2013
Message 20 of 25 (211 Views)

Re: left hinge is broken

04/16/14 - Jeff reached out to customer

I work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation