missing driver [ Edited ]

[Daniel_Potyrala]

Could you show me screenshotwith the HP wireless assistant cause it looks then your problem may be already solved. I would like to check this.

[rayzz10]

of course, this the screenshot for wireless assistant :

and this the screenshot of device manager that show my missing driver :

[Dragon-Fur]

Daniel,

How about running System Health Check report?

System > Performance & Tools > Advanced > Generate System Health Report

All the Bluetooth data is in this report in a working system: the ids, Bluetooth description name, ConfigMangerErrorCode, even the hardware addresses of all devices ..  it would prove definitively what is in that box.

[Daniel_Potyrala]

Go to:

Control Panel -> Device Manager

Right click each device with yellow exclamation mark ( ) and choose ' Properties '. Next select ' Details ' tab, use the dropdown selector to choose Hardware Ids and paste all the values from there to the next reply. This way I will be able to find out which drivers you need.

Below you've got example how to do it:

[rayzz10]

did you mean like this ?

BTHENUM\{426c6163-6b42-6572-7279-427970617373}_LOCALMFG&000f

i copy it from Device Manager -> other device -> Bluetooth Peripheral Device-> Details tab -> Property option -> Hardware Ids and Value

[Daniel_Potyrala]

Right click each of this device with yellow exclemation mark and choose ' Uninstall '.

Restart the system and check the result. There is a chance that this simple solution will fix this.

I suspect that the driver which was installed before the Bluetooth module was activated did not detect that it need to install drivers for both things.

[rayzz10]

i have uninstall the driver, but after restart then show this dialog :

[Daniel_Potyrala]

Hi again,

Uninstall the current Bluetooth module driver and restart system

Resource:
Uninstalling Software in Windows 7

Uninstall or change a program in Windows 7

Download and install the Broadcom 2070 / 20702 Bluetooth driver from here.

[rayzz10]

i have to uninstall that, and restart the pc, but when i want to install the driver, they still say a later driver have installed