my laptop does not pick up my disk drive (144 Views)
Reply
Honor Student
Jwho31
Posts: 4
Registered: ‎11-17-2012
Message 1 of 8 (144 Views)

my laptop does not pick up my disk drive

I tried HP Support Assistant, replacing the disk drive with another, Disk Management.. even a full system reboot.

 

The disk drives have power and opens up when the edject button is pressed, but the my laptop does not show that it is there.

Distinguished Professor
pepe999
Posts: 3,271
Registered: ‎03-09-2010
Message 2 of 8 (141 Views)

Re: my laptop does not pick up my disk drive

Hi,

I believe it is an optical drive (CD/DVD-ROM) instead of a disk drive (hard drive/disk). Have you installed any software recently? 

Dv6-7000 /Core i5-3210M/GF 650M/8GB/Intel Wireless-AC 7260/Samsung Pro 256GB
HP Touchpad provided by HP
Currently on Debian Jessie

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
Honor Student
Jwho31
Posts: 4
Registered: ‎11-17-2012
Message 3 of 8 (137 Views)

Re: my laptop does not pick up my optical drive

No, I haven't installed any software recently.. Microsoft update didn't have any updates for it either.

Distinguished Professor
pepe999
Posts: 3,271
Registered: ‎03-09-2010
Message 4 of 8 (134 Views)

Re: my laptop does not pick up my optical drive

Can you restore the system to an early point? 

Dv6-7000 /Core i5-3210M/GF 650M/8GB/Intel Wireless-AC 7260/Samsung Pro 256GB
HP Touchpad provided by HP
Currently on Debian Jessie

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
Honor Student
Jwho31
Posts: 4
Registered: ‎11-17-2012
Message 5 of 8 (130 Views)

Re: my laptop does not pick up my optical drive

Tired that, when that didn't work, I did a full system reboot and it didn't work.. still no dvd drive listed. 

Distinguished Professor
pepe999
Posts: 3,271
Registered: ‎03-09-2010
Message 6 of 8 (128 Views)

Re: my laptop does not pick up my optical drive

[ Edited ]

I have seen some threads about similar issues. You will have to edit registry to make the dvd-rom working. I'll have a look and let you know what to do..

 

edit: Could you tell us what operating system and model it is, please?

edit2: Try this:

http://support.microsoft.com/kb/314060

Dv6-7000 /Core i5-3210M/GF 650M/8GB/Intel Wireless-AC 7260/Samsung Pro 256GB
HP Touchpad provided by HP
Currently on Debian Jessie

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
Honor Student
Jwho31
Posts: 4
Registered: ‎11-17-2012
Message 7 of 8 (122 Views)

Re: my laptop does not pick up my optical drive

I'm using Wndows 7, I tried the Hardware Troubleshooter.

Distinguished Professor
pepe999
Posts: 3,271
Registered: ‎03-09-2010
Message 8 of 8 (112 Views)

Re: my laptop does not pick up my optical drive


Jwho31 wrote:

I'm using Wndows 7, I tried the Hardware Troubleshooter.


It's probably a software issue with the OS, the registry I guess or maybe some malware. The fastest way how to solve an issue like this is to perform a full factory reset. Backup all data and perform the factory reset using HP Recovery Manager (a recovery partition has to be on the hard drive) or use the recovery disk set which you could create at the first start, buy it from HP or create it using HP Recovery Manager with the recovery partition as the source for it.

Simply you have to reinstall the Operating System..

Dv6-7000 /Core i5-3210M/GF 650M/8GB/Intel Wireless-AC 7260/Samsung Pro 256GB
HP Touchpad provided by HP
Currently on Debian Jessie

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation