HP Support Forum

[JPDUL]

I bought my son a Pavilion tx 1000 for college. The warranty recently expired, and now the motherboard needs to be replaced because of overheating. Two different computer diagnosticians have told me that this is a design problem caused by HP's use of environmentally-friendly soldering in laptops with processors that generate too much heat for the solder. HP has already recalled another model for this reason but has refused to address the same design issues with the tx 1000. We have been told to either replace the board for $400+ or buy a new computer. We are looking for avenues to push HP into solving the problem on the tx1000 the same way they have on other designs...with a recall. Any ideas?

My son needs a laptop ASAP, but if we have to buy a new one it won't be an HP. I am also the CEO of a new start-up company that will need 300+ computers over the next year. If this problem is not fixed to my satisfaction, we will not have a single HP in the new company and will recommend avoiding HP to all our customers and vendors.

[EricD53]

JPDUIL,

Sorry to hear you are joining the club of folks with failed tx1000 computers.  If you call HP they will tell you there is nothing wrong with this model.  We know better!  I've been writing, calling HP and have not had any hope from them that anything will be done.  I want a refund as this model will fail again if repaired.  This issue is the video chipset.  All I can tell you is keep writing, posting, and calling.  Maybe someone at HP will finaly understand the damage they are causing to their loyal following. 

Best of luck,

Eric D

[JPDUL]

I am CEO of a new startup that will be buying over 300 computers in the next year. Not a one will be an HP if this is not resolved the way it should be resolved.

[LeandroNunes]

I also have a TX in 1000 that was purchased in the U.S. and I am using in Brazil. I had the same problem and I do not know where most use. If anyone has a solution, please contact us. My email is leandro.nunes @ uol.com.br Thank you, Leandro Nunes

[flyred77]

I believe I am starting to have the same problem.  My laptop just ran out of warranty and though I cannot prove it, I believe it is overheating.  Both my daughter and I have a TX 1000 and we both noticed when we got them that the bottoms were way too hot to set in your lap (funny for a laptop).  The heat has always poured out of this thing. 

I keep this laptop in the bedroom for cruising the web and usually only use it at night.  Regardless as of March 12, it began shutting itself down.  At first I thought it was a Windows update, but after doing all the appropriate removal, the problem is still there.  I can even feel the heat on the palm rest now.  And this is a well taken care of laptop, never been on trip, never moved around, banged, or mistreated.  Used mostly to cruise the web, write a few documents and balance my check book.  Sucks, huh?

[Corby21]

Been reading these posts for some time now and was hoping it would not happen to me --> 19 month old tx 1000 CRASHED last weekend!  Wireless stopped working a couple months ago and now the laptop will not reboot.  Fortunately, I keep all personal files/data on an external hardrive with backup on another external drive.  I have been able to get the laptop to boot up but only immediately after a complete system recovery.  If it is shutdown or restarted it will not reboot unless I perform the complete system recovery, again.  I have done this 4 times now (trying different things to get it working properly), but the results are always the same.  I guess I'll just keep it running on my desk and never shut it down.  Not that I want to take my laptop on the road or travel with it -- that would be STUPID! 

Will never buy HP again, unless through some miracle HP starts listening to their customers and does something to solve the widespread dissatifaction with this product!

[RegkinsOrDie]

After my tx1000 overheated, I picked it up and suffered a 2nd degree burn. Shortly after, the motherboard failed. This computer was purchased in September 2008.

After HOURS AND HOURS on the phone with customer service, case management, and safety/legal department, HP agreed to replace my computer out of warranty. Shortly thereafter, I received a phone call back. They informed me that they WOULDN'T replace my computer and that they would have to repair mine and extend the warranty for one year instead.

The fact is, this computer operated at unsafe temperatures. (Well over 120 degrees F at its hottest points under load.) They tried to refer to their safety and comfort guide, but the sheer absurdity of a laptop reaching those temperatures quickly shut them up. 

The final point is, this computer is downright DANGEROUS. If you are persistent, HP should, at the very least, repair your computer.

If my repaired computer continues to run unreasonably hot, I will insist that it is replaced. 

Good luck! 

[sherman]

I am very glad to read these threads because I've just got off the phone to a HP agent who denies that there are any complaints about the tx1000 on this site. He towed the company line that there is no fault. I have been informed by a legal expert that if you are in Europe, it doens't matter if your warranty has expired because you can claim under consumer law that the laptop failed in it's durability. In other words, how long can you reasonably expect a high quality laptop to last? My lasted about 16 months before the overheating burnt out the Wi-fi, then a month or so later the whole machine has gone down. HP obviously can't admit that one of their laptops only runs for around 18 months. Who is going to spend hundreds of pounds on something that isn't going to last. We need to make sure that everyone suffering the same problems with this machine complain on this forum.

<text deleted>

Message Edited by WendyM on 06-10-2009 01:57 PM

[63buglover]

I have what sounds like a similar problem; when I turn the tx100 on, all the leds light, and the hard disk spins for a moment, but thats it. No video at all, no other activity.

I most certainly will not recomend  HP products to anyone again. We even recently purchased 2 $500 all-in-one printers, that won't quite work as advertised, and HP has no solution. HP will join Compaq products as a non-recommended purchase. I worked at a franchised Radio Shack several years ago, and of course sold Compaq. NEARLY HALF of the machines we sold over a 2 year period developed a problem within a year.We switched to Systemax (before Tiger Direct got involved) and had maybe one opr two failures in a years time.

[brantonsaurus]

I have had my tx1000z replaced twice and now it is only a matter of time before it goes on the blink again. The power management issues with this machine border on the obscene. If I were not an underfunded, underfed student, I would be able to do something.

What happened to the days of good, solid products and the honest manufacturers that stood by them?

If only we could get a complete list of everyone who purchased a tx1000z... It has created so much lost time and needless anger for me. These are the things class action lawsuits are made of...improperly tested products being launched out on a consumer base that has no idea what they're getting themselves into....oh well....

  I wonder if the durability claim extends to the U.K.?

Message Edited by brantonsaurus on 07-29-2009 03:10 AM