07-23-2013 07:52 PM
I just bought this printer today and it has a message that says ink cardridges are missing or damaged. I loaded them over and over and cleaned them and it still keeps sending me this message. Help!!
07-24-2013 05:25 AM
If it is a new printer with warranty support, you should get in touch with the store/reseller from whom you have purchased it.
It appears as the ink cartrdiges are not being detected (might have defect), which could be verified & replaced from the nearest HP authorized replacement centre (ARC for toner/ink cartrdiges).
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)
07-25-2013 05:48 AM
Try following the steps outlined in the document below
Failing that, contact HP phone support (as you've mentioned the printer was just recently purchased, so it will still be in warranty)
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies