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babep75
Posts: 1
Member Since: ‎07-23-2013
Message 1 of 3 (124 Views)

3520 printer

I just bought this printer today and it has a message that says ink cardridges are missing or damaged. I loaded them over and over and cleaned them and it still keeps sending me this message. Help!!

Master's Graduate
Ask-Me
Posts: 284
Member Since: ‎09-19-2011
Message 2 of 3 (111 Views)

Re: 3520 printer

If it is a new printer with warranty support, you should get in touch with the store/reseller from whom you have purchased it.

 

It appears as the ink cartrdiges are not being detected (might have defect), which could be verified & replaced from the nearest HP authorized replacement centre (ARC for toner/ink cartrdiges).

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(Although I am an HP employee, I am speaking for myself and not for HP)
Regents Professor
Ciara_B
Posts: 6,318
Member Since: ‎11-27-2009
Message 3 of 3 (99 Views)

Re: 3520 printer

Hi babep75

Try following the steps outlined in the document below

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c03271661

 

Failing that, contact HP phone support (as you've mentioned the printer was just recently purchased, so it will still be in warranty)

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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