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Top Student
Alex91
Posts: 8
Member Since: ‎09-27-2013
Message 1 of 12 (525 Views)
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364 HP black ink cartridge.

Hello, 

 

I have the HP Photosmart C5380 All-in-One printer. It has 2 black ink cartridge slots, the one which looks like a bowtie to the far left, and the pentagon to the far right. 

 

Yesterday i purchased a HP 364 photosmart black ink for the "bowtie" black ink cartridge slot and purchase a HP 364 black ink for the pentagon slot. However, im trying to printer documents that contain only black text and the pages appear empty? 

 

I tried using the HP scan doctor but said that everything is running smoothly. 

 

I really dont know what the problem could be.

 

Thanks in advance,

Alex

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 2 of 12 (484 Views)

Re: 364 HP black ink cartridge.

Hi Alex, what shows up when you print a Diagnostic page? (can you see both the Black and Photo Black?)

Print Diagnostic.jpg

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Alex91
Posts: 8
Member Since: ‎09-27-2013
Message 3 of 12 (475 Views)

Re: 364 HP black ink cartridge.

My attempts to scan the Quality Report after printing it failed,  but I can see the flower and the 7 coloured boxes to the right of the flower, but from the lines at bottom i cannot see the FIRST one, but the blue, magenta, yellow and the last one are all visible. 

 

I cannot see "Lorem Ipsum" and the black text above it. 

 

I hope this helps. 

 

Thank you. 

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 4 of 12 (470 Views)

Re: 364 HP black ink cartridge.

Hi Alex, is the printer still within warranty by any chance?

 

Warranty check status tool

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en

 

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Alex91
Posts: 8
Member Since: ‎09-27-2013
Message 5 of 12 (465 Views)

Re: 364 HP black ink cartridge.

No the printer is no longer under warranty.

 

Alex

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 6 of 12 (456 Views)

Re: 364 HP black ink cartridge.

Hi Alex, check if the cartridge has a clogged vent (if so, try clearing it with a pin or paperclip). You can also try running a Printhead Clean. 

Please let me know how you get on

Thanks

Ciara

Clogged Vent.jpg

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Alex91
Posts: 8
Member Since: ‎09-27-2013
Message 7 of 12 (452 Views)

Re: 364 HP black ink cartridge.

Hi Ciara_B, I used the Printhead Clean then attempted to printed but no luck.

 

Although i took a couple pictures of my inks incase they could help.

 

SAM_1493__1380631935_31.153.123.21.jpgSAM_1490__1380631828_31.153.123.21.jpg

 

 

 

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 8 of 12 (442 Views)

Re: 364 HP black ink cartridge.

Ok so if it's out of warranty one thing you could try is a printhead soak as recommended by Bob...

 

http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...

 

1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.

 

 

Please let me know how you get on Alex

Cheers, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Alex91
Posts: 8
Member Since: ‎09-27-2013
Message 9 of 12 (434 Views)

Re: 364 HP black ink cartridge.

I did exactly as instructed however the results were still the same and printing blank documents.

 

Alex

Top Student
Alex91
Posts: 8
Member Since: ‎09-27-2013
Message 10 of 12 (431 Views)

Re: 364 HP black ink cartridge.

Just attempting to print a couple more documents, and i cant faintly see the black text, however not as bright black as it usually it but still somewhat visible but with more focus.

 

Hope this helps. 

Alex

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