11-17-2013 01:40 AM
Do you have the Officejet 4620? Is this the document that was used to troubleshoot the issue? If you have done all the steps in this document and the printer will still not print in black, one is looking at product replacement and for further assistance, one would need to call into HP Total Care.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies