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Vegasmoe
Posts: 1
Member Since: ‎11-16-2013
Message 1 of 3 (239 Views)

4620 will not print black

My printer has all neew genuine cartridges and it will not print black.  I followed all the troubleshooting steps - still no luck.  Any ideas?

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 3 (226 Views)

Re: 4620 will not print black

Do you have the Officejet 4620? Is this the document that was used to troubleshoot the issue? If you have done all the steps in this document and the printer will still not print in black, one is looking at product replacement and for further assistance, one would need to call into HP Total Care.

I am a former employee of HP...
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Regents Professor
Ciara_B
Posts: 6,371
Member Since: ‎11-27-2009
Message 3 of 3 (155 Views)

Re: 4620 will not print black

Hi, just wondering if Shirlzz's suggestion solved the issue?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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