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Honor Student
noreturn
Posts: 2
Member Since: ‎05-29-2013
Message 1 of 6 (640 Views)

5510 e-all-in-one photosmart printer ink cartridge jammed all the way to the right will not move.

5510 e-all-in-one photosmart printer ink cartridge jammed all the way to the right, will not move. replaced black cartridge, printed a few pages then stopped printing in the middle of a page.

 

HELP!!!

 

Thank you!

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 2 of 6 (628 Views)

Re: 5510 e-all-in-one photosmart printer ink cartridge jammed all the way to the right will not move

Hi, are you seeing a Carriage Jam msg?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
noreturn
Posts: 2
Member Since: ‎05-29-2013
Message 3 of 6 (624 Views)

Re: 5510 e-all-in-one photosmart printer ink cartridge jammed all the way to the right will not move

Yes  cartridge jam message appears.

Honor Student
serene222
Posts: 2
Member Since: ‎05-30-2013
Message 4 of 6 (618 Views)

Re: 5510 e-all-in-one photosmart printer ink cartridge jammed all the way to the right will not move

Same problem but I didn't get a error message.

Student
staker
Posts: 1
Member Since: ‎09-12-2013
Message 5 of 6 (568 Views)

Re: 5510 e-all-in-one photosmart printer ink cartridge jammed all the way to the right will not move

help required to sort the proplem out

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 6 of 6 (560 Views)

Re: 5510 e-all-in-one photosmart printer ink cartridge jammed all the way to the right will not move

Hi

Try following the steps in the link below. There are a couple of things like resetting the printer that might help...

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c02865805

 

 

If that doesn't resolve it and your printer is still under warranty, then I'd suggest contacting HP Phone Support.

 

Please let us know how you get on

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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