564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong? (6174 Views)
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trstrongman74
Posts: 2
Member Since: ‎03-06-2012
Message 1 of 23 (6,174 Views)

564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

I have an HP Photosmart 5510 printer, model # B111A. I purchased a 564XL black ink cartridge for it, and I can't get it to fit. I checked the instructions on how to change the ink, but it didn't say anything about why the XL won't fit. The HP website says it's compatible with my printer, so why won't it fit, and is there anything special I have to do to install it?

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ForumUser46
Posts: 3
Member Since: ‎03-06-2012
Message 2 of 23 (6,169 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

same problem with me

 

**bleep**??  I bought the cartridge and it clearly does not fit (on-line, so returns are a pain)

 

(Also, that is a ridiculous process to sign on to this website)

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ForumUser46
Posts: 3
Member Since: ‎03-06-2012
Message 3 of 23 (6,160 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

HP is engaged in some serious deception here.

 

This is extremely frustrating

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 4 of 23 (6,143 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

The body size has changed on the newer cartridges, take a look at this document:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02750681&cc=us&dlc=en&lc=en&product=5063582&tmp...

 

Hope that helps. 

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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trstrongman74
Posts: 2
Member Since: ‎03-06-2012
Message 5 of 23 (6,133 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

No I already read it, and it didn't help. It tells how to install the new smaller cartridge in the larger slot. The larger cartridge just plain won't fit in the slot on my printer, it's just too small for it, so I have a cartridge that is full, but completely useless to me, and I can't return it because it's been opened. HP should have changed the item number on the new cartridge to 564XL2 in order to distinguish it from the older larger model which does not fit in the newest printers, even though the HP website said it should. There should also have been a notation on the item's web page alerting customers to this discrepancy. Sounds like false advertising to me.

Honor Student
LG_jedi
Posts: 4
Member Since: ‎03-12-2012
Message 6 of 23 (6,119 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

I have a Potosmart 6510.  Same problem.

 

Yes, the 564xl black I got can not fit into the 564 black slot at all.  I called tech support.  He had no idea.  He refused to do some research and asked me to return the ink cartridge.

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pomfretp
Posts: 4
Member Since: ‎03-16-2012
Message 7 of 23 (6,106 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

That's no solution at all. The thing still doesn't fit. Both printer and cartridge are new.
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pomfretp
Posts: 4
Member Since: ‎03-16-2012
Message 8 of 23 (6,106 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

Ditto!
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LG_jedi
Posts: 4
Member Since: ‎03-12-2012
Message 9 of 23 (6,093 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

After doing more research, I found out there are two version of 564XL black. 

 

The old CB321WN#140 version is supposed to be 3X more pages.  It is wider. If this one dosn't fit your newer printer(such as my HP Photosmart 5610), the new CN684WN#140 might fit.  It is only 2X more pages.  I have not tried it.  Can anybody confirm this?

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pomfretp
Posts: 4
Member Since: ‎03-16-2012
Message 10 of 23 (6,085 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

Yup, the new ones(564 xl black) fit fine. It looks like HP has done away with the wide 564xl. Staples wasn't interested in a return since the wide one was opened and that version has been phased out. What a pain!
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