Question
Reply
 
Honor Student
wilsong
Posts: 2
Member Since: ‎07-18-2012
Message 11 of 23 (2,262 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

i have a a newer and narrower black cartridge 564 which will not fit into hp photosmart 5510 slot although it is supposed to fit into the wider body slot

the raised profile at the back of the older cartridge is shaped like a wide "T" wheras the new narrower cartridge has a smaller upside down "T" on the back (the end that goes into the printer first)

(The smaller upside down "T" is the same shape as on the color cartridges)

The end will not fit into the slot and the cartridge can not then clip into place

Help please

Student
Quinpie
Posts: 1
Member Since: ‎07-19-2012
Message 12 of 23 (2,245 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

I have exactly the same problem with my new HP6510. Bought two HP 564 XL black.

What about the colors? Did you tried these in XL?

 

Does anyone have a solution for this problem. On the internetsite from HP it says it should fit.

 

 

Honor Student
wilsong
Posts: 2
Member Since: ‎07-18-2012
Message 13 of 23 (2,230 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

No I haven't tried any of the colors  They have not run out of ink yet

In any case the size of the color cartridges has not changed unlike the black cartridges which are now only available in the smaller size - which do not fit

I'm absolutely perplexed with having a new printer which will now not work because I cannot replace the black ink cartridge

I will be taking it back to where I bought it and see what they can do

Student
walkermarsh
Posts: 1
Member Since: ‎12-19-2012
Message 14 of 23 (1,824 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

I just bought this Photosmart 6515 printer at Costco with a replacement set of cartridges.  The black does not fit because the T is upside down on the insertion end.  The "instructions" state that the black "photo" cartridge isn't intended for printers with four cartridges, but it is clearly marked as the replacement package for this model.  Somebody at HP needs to address this.

Thank you.

Honor Student
LG_jedi
Posts: 4
Member Since: ‎03-12-2012
Message 15 of 23 (1,821 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

There are 2 versions of 564XL Black.

 

The newer CN684W has same size as 564 Black and it should fit.  It is supposed to be 2X more pages. 

The older CB321WN is wider and would not fit the 564 Black Slot.  It is supposed to be 3X more pages.

 

View the part number on the bottom of the cartride.  All don't last very long.  They are a money machine!

Student
russ_engineer
Posts: 1
Member Since: ‎07-27-2013
Message 16 of 23 (1,158 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

Make that 3 versions of the 564XL  The cr277W. Thin Photo black. comes with the other 3 colors in a costco package. It will not fit because there is a thin post just forward of the contacts that fits into the old wide 564. The new 564xl is closed and the post will not allow the cartridge to seat.

 

Sounds like HP does not have a handle on this and major box stores like costco are selling a product that is designed wrong.

 

Change a cartridge- backward compatibility SOP. Someone at HP messed up.

 

 

 

 

Regents Professor
Ciara_B
Posts: 6,171
Member Since: ‎11-27-2009
Message 17 of 23 (1,151 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?


russ_engineer wrote:

Make that 3 versions of the 564XL  The cr277W. Thin Photo black. comes with the other 3 colors in a costco package. It will not fit because there is a thin post just forward of the contacts that fits into the old wide 564. The new 564xl is closed and the post will not allow the cartridge to seat.

 

Sounds like HP does not have a handle on this and major box stores like costco are selling a product that is designed wrong.

 

Change a cartridge- backward compatibility SOP. Someone at HP messed up.

 

 

 

 


Hi Russ, not sure what you mean, could you take a photo and post it here?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
joshuas1320
Posts: 2
Member Since: ‎08-01-2013
Message 18 of 23 (1,139 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

Same issue!.. 

Regents Professor
Ciara_B
Posts: 6,171
Member Since: ‎11-27-2009
Message 19 of 23 (1,134 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

Hi Joshua

The updated version will still snap in to the printhead....

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681

 

Figure 1: Example of the updated black XL cartridge installation with space on both sides
Image: Example of the updated black XL cartridge installation with space on both sides.
Figure 2: Example of the original black XL cartridge installation with no space around the cartridge
Image: Example of the original black XL cartridge installation with no space around the cartridge.
 
Does this solve your query?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
tarduckie
Posts: 2
Member Since: ‎05-03-2014
Message 20 of 23 (387 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

I need to know where to buy the THINNER black cartridge as shown on the 2nd example above.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation