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564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?
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Honor Student
Posts: 4
Member Since: ‎03-12-2012
Message 21 of 24 (618 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

The thinner 564XL black ink is figure 1 on  's post.  You just need to make sure the part number is CN684W or CN680W.  I know eBay has them.  The retail package that are sold in the store usually does not have part number.

 

Another question I see in this thread, some users confuse black with "photo black" which are not the same.

Honor Student
Posts: 2
Member Since: ‎05-03-2014
Message 22 of 24 (612 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

HP 564XL.jpg

This is from figure 2. It is this specific cartridge I need. I have the wider one to the right (I have 4 of them, because I keep trying to buy the thinner one on the left and get the wrong size every time). 

 

Maybe it's just time to buy a new printer. Should not be this difficult to find a cartridge :smileysad:

Provost
Posts: 17,475
Member Since: ‎11-17-2008
Message 23 of 24 (606 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?


tarduckie wrote:

HP 564XL.jpg

This is from figure 2. It is this specific cartridge I need. I have the wider one to the right (I have 4 of them, because I keep trying to buy the thinner one on the left and get the wrong size every time). 

 

Maybe it's just time to buy a new printer. Should not be this difficult to find a cartridge :smileysad:


The cartridge you need is the Photo cartridge, NOT the black cartridge.  It will have a camera on the package, or is included in the color pack that has four cartridges.  You should be able to find the photo cartridge in stores or online, such as here from HP.

 


 

 

Bob Headrick,  HP Expert

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Top Student
Posts: 6
Member Since: ‎02-12-2015
Message 24 of 24 (101 Views)

Re: 564xl black ink cartridge doesn't fit, even though hp website says it should. what's wrong?

Similar but different problem. I have a 3 year old HP 3522-e . The cartridge tray has room only for 4 narrow 564 cartridges.  The marking above the cartridges gives their colors and implies the black one is wider. But the tray itself seems to have a block (can't remove it) at the right side limiting the black cartridge to the same size as the color ones, about 1/2" in width. I can post a picture later if anyone cares.

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