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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2014 10:45 AM

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Went to install my first cartridges from InstantInk.  Got 61/301 cartridges.  Original cartridges in printer 61.  Customer support says the 61/301 cartridges are the right ones, but they are quite a bit longer and I'm having trouble installing them.  Any ideas?

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‎01-29-2014 05:35 AM - last edited on ‎04-20-2016 11:58 AM by HP Administrator

HP Recommended

Hi Tessa, sometimes they can be tricky to snap in. Take a look at the document below, does this help?

 

 

http://support.hp.com/us-en/document/c03737202

 

 

 

Ciara

 

www.instantink.com

 

Instant Ink_2.jpg

I am speaking for myself and not for HP. Twitter: @Ciara_B_27

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‎01-29-2014 05:35 AM - last edited on ‎04-20-2016 11:58 AM by HP Administrator

HP Recommended

Hi Tessa, sometimes they can be tricky to snap in. Take a look at the document below, does this help?

 

 

http://support.hp.com/us-en/document/c03737202

 

 

 

Ciara

 

www.instantink.com

 

Instant Ink_2.jpg

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎01-29-2014 06:54 AM

HP Recommended

Clara,

Thank you for taking the time to respond.  I did manage to install the 61/301 cartridges yesterday.  My concern was the difference in size and, of course, not wanting to damage my printer by forcing the larger cartridges.  As it turned out, it was pretty simple once the cartridges were properly positioned.  Learning curve of a new Envy 5500 owner I guess.  Thank you again.  Greatly appreciated.

Tessa

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‎01-29-2014 08:18 AM

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You're very welcome Tessa, take care

 

 

🙂

 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎03-23-2014 10:46 AM

HP Recommended
I would like to get some hp 61 black and some hp 61 color ink can you help?
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