06-20-2014 05:12 AM
allready posted a question, no help what so ever.
lots of people have issues with this (and pardon me) lousy printer.
spend lots of euro on original inkt.
done all things mentioned.
NO BLACK and allready losy color print with , yes again ....new cardridges.
does anyone have a working solution for this problem.
i see a lot of .... check your inbox, and problem fixed.
my printer is out off waranty.... just to let you know.
My question to a admin:
whats wrong with these printers.
used hp for 14 years now never had a worse product like this before.
06-25-2014 07:47 AM
I'm sorry to hear that you didn't get a response, but I will certainly do my best to help get this resolved!
I have sent you a private message. If you are not sure how to check your forum messages this post, has instructions
Click the “Kudos Thumbs Up" on the right to thank me for responding!
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I work on behalf of HP
06-25-2014 09:44 PM
Like so many of you, I've spent well over an hour (and countless black-free pages) trying to get my printer to print BLACK. Well, I may have a solution. It's a mechanical problem -- the round screen, directly below the ink cartridge, appeared clogged when viewed with a focused flashlight. I simply wiped my clean index finger several times over the screen, washing my finger with water each time and thoroughly drying it with every swipe. I then used the "clean head" procedure as outlined by HP. Voila!
07-02-2014 09:44 AM
Gave all information as requested in a PM
I was really hopefull, but now.... still waiting for an anwser.
I think something is really wrong with these printers, as i see so many people with problems.
HP. Can i still expect an anwser?
07-08-2014 04:14 AM
So sorry about the delay in getting back to you, I just sent you a private msg. Thanks, Ciara
07-08-2014 04:19 AM
Sorry to hear there was no follow up. Can I ask are you based in the US?
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