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Top Student
Bill01720
Posts: 5
Member Since: ‎09-08-2013
Message 1 of 5 (145 Views)

AIO Photosmart C309a-series Ink Level errors

After ink levels shown to be low and empty cartridges replace with HP ink and after printing 22 3x5" pictures and some text pages three of the 5 cartridges are again shown to be low. Need to know of work around or way to solve frequent error of low ink.

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Michael_G
Posts: 137
Member Since: ‎12-15-2010
Message 2 of 5 (125 Views)

Re: AIO Photosmart C309a-series Ink Level errors

Low on ink is just an indicator and less an error. This link should help you understand it  better: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01844912&cc=us&dlc=en&lc=en&product=3737195&tmp...

 

Right now you may not be able to overried the warning on the pritner itself, however check the installed software for customizing the options such as "show me ink alert right away" or "only while printing"

Hope this helps.

 

I work for HP but my posts and replies are my own.

 

Top Student
Bill01720
Posts: 5
Member Since: ‎09-08-2013
Message 3 of 5 (117 Views)

Re: AIO Photosmart C309a-series Ink Level errors

Thanks Michael, I've had this printer for 5 years but have never seen so many reminders on the ink level. Is this unit ready for replacement?
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Michael_G
Posts: 137
Member Since: ‎12-15-2010
Message 4 of 5 (107 Views)

Re: AIO Photosmart C309a-series Ink Level errors

Sorry for the delay in response.

From my personal user experience, I think you can continue using the machine untill there is mechanical issue.

Right now you can try this for printer maintenance : http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01622912&cc=us&dlc=en&lc=en&product=3737195&tmp...

 

If you are still interested to try a new machine, contact the support team:

http://www.hp.com/country/us/en/cs/contact-hp/contact.html

if there is any upgrade option available.

 

I work for HP but my posts and replies are my own.
Have a good day.

 

Top Student
Bill01720
Posts: 5
Member Since: ‎09-08-2013
Message 5 of 5 (99 Views)

Re: AIO Photosmart C309a-series Ink Level errors

Michael, I appreciate knowing that there is life remaining in this AIO unit, however, the links you gave me have nothing to do with the print area. My concern remains why I am frequently receiving error messages about the print cartridge ink levels after the cartridges had been recently changed. Any other thoughts would be appreciated. Thanks.

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