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Honor Student
photoellen
Posts: 4
Member Since: ‎04-05-2014
Message 1 of 7 (232 Views)

Aaargghh!! On a deadline and the Black Ink cartridge isn't working!

Now I see a gazillion people have had this issue, with no real solution than either throwing out the printer or waiting for some magical thing to happen. Or a secret message from Ciara B.C'mon, HP. This is ridiculous. Give me a better solution.

Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 2 of 7 (200 Views)

Re: Aaargghh!! On a deadline and the Black Ink cartridge isn't working!

@photoellen 

 

Which printer model do you have? Is it in warranty?

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
photoellen
Posts: 4
Member Since: ‎04-05-2014
Message 3 of 7 (187 Views)

Re: Aaargghh!! On a deadline and the Black Ink cartridge isn't working!

HP Officejet 7000 Wide format

 

Honor Student
photoellen
Posts: 4
Member Since: ‎04-05-2014
Message 4 of 7 (185 Views)

Re: Aaargghh!! On a deadline and the Black Ink cartridge isn't working!

And of course it's no longer in warranty.

Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 5 of 7 (169 Views)

Re: Aaargghh!! On a deadline and the Black Ink cartridge isn't working!

[ Edited ]

@photoellen

 

As it's out of warranty, one thing worth trying is soaking the printhead as described below...

 

1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.

 

http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...

 

Troubleshooting print quality issues on OJ 7000

 

https://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01758227

 

Can you let me know if this works?

 

Thanks, Ciara

 

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 6 of 7 (95 Views)

Re: Aaargghh!! On a deadline and the Black Ink cartridge isn't working!

@photoellen 

 

 

Just wondering if this is now resolved?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
photoellen
Posts: 4
Member Since: ‎04-05-2014
Message 7 of 7 (89 Views)

Re: Aaargghh!! On a deadline and the Black Ink cartridge isn't working!

I've been farming out my print jobs to Staples. The HP Officejet works great as a huge paperweight, though. Because I was always "ready" with extra packs of ink, I feel doubly screwed--- HP convinces us to buy original HP refills which are more expensive than others, and then their HP products poop out and I've had the ink cartridges too long to return them. Any other solutions? 

 

I don't understand-- if you know the Black Ink cartridge problem has been around for a while, why don't you fix it or recall the product or be willing to fix these things?  

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