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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2015 11:13 AM

HP Recommended
Product: HP Photosmart Series
The blank ink isn't prining after several cleanings, resetting the alignment, rebooting, and reloading with new ink cartridges. Since there is no lever that will release the carriage, what more can I do to fix the problem? The vent is not clogged, the sponge
5 REPLIES 5

‎03-09-2015 05:04 AM

HP Recommended

As this is a 5525 model I would advise calling HP Phone Support, even if the printer is out of warranty. See link below....

 

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing-on-Officejet-46...

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎10-22-2016 09:49 AM

HP Recommended

I tried all sorts to make it work - installed 2 brand new genuine HP cartridges but still wont work.  Printer is out of warranty.  I now have 2 black cartridges (packs opened so can't return to the shop).  Thanks in advance for your help.

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‎10-22-2016 01:25 PM

HP Recommended
@Cis2834 wrote:

I tried all sorts to make it work - installed 2 brand new genuine HP cartridges but still wont work.  Printer is out of warranty.  I now have 2 black cartridges (packs opened so can't return to the shop).  Thanks in advance for your help.

Try here.

 

http://support.hp.com/us-en/product/HP-Photosmart-5520-e-All-in-One-Printer-series/5157533/model/521...

 

Let us know.

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‎10-23-2016 12:36 AM

HP Recommended

Thanks for your reply, already tried all of these but no luck.  Really could have done without having to buy a new printer/scanner and wasting 2 brand new cartridges at £25 a pop... I feel let down by HP 😞

 

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‎10-23-2016 05:18 AM

HP Recommended

Try these youtube videos here.

 

https://www.youtube.com/results?search_query=hp+5525+print+head

 

Search for more if needed.  If no joy your printer needs service.

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