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Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 1 of 3 (4,352 Views)

Are you seeing a Used or Counterfeit Cartridge msg? (on a genuine HP cartridge)

Are you seeing a Used or Counterfeit Cartridge msg? (on a genuine HP cartridge)

 

If so, check out the link below

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c03772927

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Disenfranchise
Posts: 2
Member Since: ‎06-07-2014
Message 2 of 3 (1,801 Views)

Re: Are you seeing a Used or Counterfeit Cartridge msg? (on a genuine HP cartridge)

Ciara_B,

 

Yes, this is exactly what is happening. The message concerning a counterfiet ink cartridge is extremely annoying and uncalled for by HP. A simple, "Ink level low" message would more than suffice and not create the false message that appears concerning a counterfiet ink cartridge. One could easily assume that HP must also couterfiet their own ink cartridges. I am extremely annoyed with HP and this ink sucking, all-n-1 sorry excuse for a printer. I will donate it to Goodwill and find a more sutable  printer option than his. This printer is only about 4 montyhs old, but I have had all of the abuse that this printer has to offer that I can tolerate. HP USE to make an excellent product. This no longer seems to be the case.

 

I appreciate your help, Ciara_B. You gave me the correct answer for the problem that I am having.

Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 3 of 3 (1,794 Views)

Re: Are you seeing a Used or Counterfeit Cartridge msg? (on a genuine HP cartridge)

@Disenfranchise 

Yea I appreciate the msg is annoying, we've fed back to the messaging team that something like Ink Depleted is more appropriate.

Sorry to hear you're not happy with the printer. With regards to the page yield I would recommend the Instant Ink program for better cost savings (not in all countries though, right now in the US and UK) 

 

www.instantink.com

 

Ciara

 

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation