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Honor Student
Kraus247
Posts: 3
Member Since: ‎05-02-2012
Message 1 of 8 (6,700 Views)

Black 564xl cartridge not printing

My Photosmart C309 is not printing correctly. It's as though it can't recognise the black ink cartridge, although it sees it in the ink level monitor. The ink cartridge is brand new, and is not dry.  When i print the status report it does not show any ink in the XL cartridge and on the quality report there are no black bars. The colour cartridge prints fine.  I have cleaned the heads, but it will not align properly..

 

Any help would be great

Tutor
ben100
Posts: 12
Member Since: ‎05-02-2012
Message 2 of 8 (6,698 Views)

Re: Black 564xl cartridge not printing

It`s probably the issue is in the printhead..You have to try this

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&dlc=en&lc=en&product=3793676&tmp...

If the issue still continues, you have to replace the printhead....

Honor Student
Kraus247
Posts: 3
Member Since: ‎05-02-2012
Message 3 of 8 (6,694 Views)

Re: Black 564xl cartridge not printing

So i followed the steps, cleaned all the parts, but still no black ink.    the ink level is reading ok but no black strips on the quality / status reports.  could it be the ink cartridge?  i took it out and it was leaking from the vent.  the last thing i want to do is spend another $20 on ink and possibly another $40 for the actual replacement printer head.  so $60 later i might still be in the same position. 

Tutor
ben100
Posts: 12
Member Since: ‎05-02-2012
Message 4 of 8 (6,660 Views)

Re: Black 564xl cartridge not printing

[ Edited ]

i understand you, but when you have a problem where some ink is missing or the printing quality is not the best, the first step you have to do is changing the printhead, if the problems continues so the only thing that rest to repair is the printer... 

The cartridges must be changed only when they are empty,when there is a cartridge error.But in this case you have, there is highly recommended to change the printhead...good luck...

Honor Student
Kraus247
Posts: 3
Member Since: ‎05-02-2012
Message 5 of 8 (6,628 Views)

Re: Black 564xl cartridge not printing

Ok new print head fresh out of the package...same problems, errors, black doesnt show up on the quality/status reports...  Im about to cut my losses and get a non-hp printer.  

Honor Student
inmyview
Posts: 2
Member Since: ‎05-16-2012
Message 6 of 8 (6,598 Views)

Re: Black 564xl cartridge not printing

Here's what I got from someone else that worked for the same problem with my HP Photosmart C6100 all-in-one

 

Perform a reset on your printer
Here are the steps
1) When the printer is turned ON, Disconnect and then reconnect the power cord.

2) When the lights begin to flash, press ON and CANCEL buttons simultaneously.

3) When the printer turns OFF, release the buttons.

4) Now turn ON the printer

 

Some things that sound too good to be true really are that good.

Student
jdavis5042
Posts: 1
Member Since: ‎04-22-2013
Message 7 of 8 (5,679 Views)

Re: Black 564xl cartridge not printing

The black doesn't print when copying with the printer.  The black comes through fine when I print from my computor.

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 8 of 8 (5,616 Views)

Re: Black 564xl cartridge not printing

@ jdavis5042- I will need a little more information in order to help out.  What model of printer do you own? Different printers will have different steps to take to resolve their issues. Does the copy that you make have any color on it instead of black? For example, does it have yellow or green text showing where the black portions of the page should be?  If you scan something and then view the image on the computer, does that image have color defects as well? 

I am a former employee of HP...
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