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Honor Student
Posts: 4
Member Since: ‎03-29-2013
Message 1 of 7 (348 Views)

Black Ink does not work

Office Jet 6500, used more than one cartridge, tried aligning and cleaning cartridges and can now only get colors to print, black won't.  Won't print black when using as copier or as printer. 

 

Help!

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Provost
Posts: 24,655
Member Since: ‎11-17-2008
Message 2 of 7 (338 Views)

Re: Black Ink does not work

The troubleshooting steps in this document may resolve the issue.  If not then see the post here.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Honor Student
Posts: 2
Member Since: ‎03-30-2013
Message 3 of 7 (307 Views)

Re: Black Ink does not work

I followed your protocol and my 6500 will still not print or copy in black.

Provost
Posts: 24,655
Member Since: ‎11-17-2008
Message 4 of 7 (299 Views)

Re: Black Ink does not work


Analogtype wrote:

I followed your protocol and my 6500 will still not print or copy in black.


I have heard of several cases where the soak did not work initially but the printer worked the next day after sitting idle overnight.  If that does not work then you may need a new printhead, you would need to Contact HP for service.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Posts: 4
Member Since: ‎03-29-2013
Message 5 of 7 (298 Views)

Re: Black Ink does not work

Thank you for your suggestions.  Unfortunately none of them work. I still have no black ink.  I have concluded that a new unit or at least a replacement ink unit is necessary. I've requested the part number and price and availability for a replacement ink unit. Sorry your suggestions did not work.

 

John Landon

Honor Student
Posts: 4
Member Since: ‎03-29-2013
Message 6 of 7 (297 Views)

Re: Black Ink does not work

Thank you.  I will, of course, attempt to use the printer tomorrow.  If that doesn't work it looks like a  new print head or a new all in one copier is necessary.

 

Thanks for your time and suggestions.

 

John Landon

Regents Professor
Posts: 7,754
Member Since: ‎11-27-2009
Message 7 of 7 (159 Views)

Re: Black Ink does not work

Hi John, just wondering if this got resolved?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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