06-17-2014 01:51 AM
I have a HP Photosmart 5520 that has stopped printing in black. Having replaced the ink cartridge with a genuine HP cartridge it still refuses to print in black. I have done upteen clean printheadts to ne effect. When I print out my Print diagnostics page, this prints in black, but the colour block for the black is plain, with no colour at all.
I feel this must be an ongoning problem for HP as I returned my last Photosmart for the same reason.
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06-17-2014 04:42 AM
I would advise calling HP Support about this, even if the printer is out of warranty, as you may require a replacement.
06-17-2014 06:35 AM