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Top Student
Ladyarcher
Posts: 2
Member Since: ‎06-17-2014
Message 1 of 4 (246 Views)
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Black Ink problem

I have a HP Photosmart 5520 that has stopped printing in black. Having replaced the ink cartridge with a genuine HP cartridge it still refuses to print in black. I have done upteen clean printheadts to ne effect. When I print out my Print diagnostics page, this prints in black, but the colour block for the black is plain, with no colour at all.

I feel this must be an ongoning problem for HP as I returned my last Photosmart for the same reason.

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 2 of 4 (231 Views)

Re: Black Ink problem

I would advise calling HP Support about this, even if the printer is out of warranty, as you may require a replacement.

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Ladyarcher
Posts: 2
Member Since: ‎06-17-2014
Message 3 of 4 (225 Views)

Re: Black Ink problem

Having contacted HP, they are arranging for a replacement unit to be shipped to me and at the same time they will take away the faulty printer. It was 10 days short of its warranty running out. Close call.
Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 4 of 4 (192 Views)

Re: Black Ink problem

Glad to hear you got the replacement @Ladyarcher 

 

:smileyhappy:

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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