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Honor Student
lorriem
Posts: 2
Member Since: ‎04-28-2014
Message 1 of 5 (440 Views)
Accepted Solution

Black Ink won't print

I have the same issue many others do - black ink will not print.  I have tried cleaning the print heads, as well as a hard reset.  I don't believe I can remove the cartridge carriage from my PhotoSmart5514 to soak it.  Any other ideas will be appreciated.  Thanks.

Provost
Bob_Headrick
Posts: 15,469
Member Since: ‎11-17-2008
Message 2 of 5 (428 Views)

Re: Black Ink won't print

@Ciara_B - Please escalate this one.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

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Regents Professor
Ciara_B
Posts: 6,214
Member Since: ‎11-27-2009
Message 3 of 5 (369 Views)

Re: Black Ink won't print

@lorriem 

 

 

Is the printer in warranty?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
lorriem
Posts: 2
Member Since: ‎04-28-2014
Message 4 of 5 (345 Views)

Re: Black Ink won't print

Sadly, it's not in warranty.  HP confirmed that I've tried everything possible and I am now replacing it.

Student
debunk
Posts: 1
Member Since: ‎09-01-2014
Message 5 of 5 (16 Views)

Re: Black Ink won't print

After many frustrating print tests, unpluggings, and following troubleshooting advice on HP site, my black ink (3/4 full) will not print black data. It comes out light blue. Oddly, black is printing for my photos.  HELP!!!!!  ??????  !!!!!!  I NEED to print my docs in black for work.  Out of time and patience! ugh!

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