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Honor Student
lorriem
Posts: 2
Member Since: ‎04-28-2014
Message 1 of 4 (460 Views)
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Black Ink won't print

I have the same issue many others do - black ink will not print.  I have tried cleaning the print heads, as well as a hard reset.  I don't believe I can remove the cartridge carriage from my PhotoSmart5514 to soak it.  Any other ideas will be appreciated.  Thanks.

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Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 2 of 4 (448 Views)

Re: Black Ink won't print

@Ciara_B - Please escalate this one.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Regents Professor
Ciara_B
Posts: 6,307
Member Since: ‎11-27-2009
Message 3 of 4 (389 Views)

Re: Black Ink won't print

@lorriem 

 

 

Is the printer in warranty?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
lorriem
Posts: 2
Member Since: ‎04-28-2014
Message 4 of 4 (365 Views)

Re: Black Ink won't print

Sadly, it's not in warranty.  HP confirmed that I've tried everything possible and I am now replacing it.

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