04-28-2014 02:43 PM
I have the same issue many others do - black ink will not print. I have tried cleaning the print heads, as well as a hard reset. I don't believe I can remove the cartridge carriage from my PhotoSmart5514 to soak it. Any other ideas will be appreciated. Thanks.
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04-28-2014 04:00 PM
@Ciara_B - Please escalate this one.
Bob Headrick, HP Expert
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