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07-24-2012 04:23 PM
I replaced the black ink cartridge on my HP Photosmart 6510 because the print was getting faded. Now the black will not print. I used an original HP replacement cartridge and inserted it according to specifications. I ran a test page and all colors printed except the black so I ran a printhead clean to no avail. I wet a paper towel and touched it to the ink and it is not dried up. Help!
07-30-2012 05:41 PM
Hi there k-stater,
This article covers print quality issues. Give the steps outlined a shot (especially checking the black cartridge's vent hole) and let us know if it helps.
Best of Luck!
07-30-2012 07:03 PM
I have the same problem. I tried your document on test and made it as far as Print Alignment and it Failed. I assume that is due to no black ink on the alignment paper at all.
Testing the vent hole I blew in the vent hole to make sure it was clear and black ink came out on my test paper, not on me.
I have cleaned the contact with Isopropal Alcohol and a cotton swab.
I have also tried the clean print head several time with no luck. It is only the regular black ink that fails. All the rest work. I change the text of a document to Red and then printed and it worked just fin.
Any additional ideas would be appreciated.
07-31-2012 03:09 PM
This article should help you get past the alignment failed if you are using the 6510 like the original poster. Give the steps a shot and let us know if it helps unless it is a different model number in which case let us know.
Could you help me with unique factors of your situation? Is this for the 6510 or a different printer? Are you able to print a test page? If so is black and any other color missing or streaked from the test?
Best of Luck!
08-01-2012 10:33 AM - edited 08-01-2012 10:33 AM
The steps are similar but here is the same article for the C309. Let us know if it helps.
Best of Luck!
08-01-2012 01:12 PM
Thanks for the document. I tested the printer and it failed. It says replace the printer head. So I look on the internet and the part is not listed. I call the number and and gave them the part number. They look it up and say I need to transfer you to Tech Support. I hold on the line for a couple of minutes and the phone is disconnected. The HP rep had given me the number for Tech Support so I called, after answering several questions it says your call will be answered and then disconnects me. I really appreciated your support but surely don't like the way Tech support just dumps you. I guess I'll just buy another brand of printer.
Thanks for your help
11-30-2012 02:03 PM
I could not get black ink to print even though computer had ink in black cartridge. I replaced with new black ink cartridge and it still will not print black
02-27-2013 12:32 PM
I have Officejet 6500 Wireless, the new black HP cartridge did not work. I got a new one and it also does not work. I tried cleaning cartridge heads and alignment and it still does not work.