Black ink cartridge will not fit into assigned slot. (417 Views)
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Honor Student
megkam
Posts: 2
Member Since: ‎09-10-2013
Message 1 of 6 (417 Views)

Black ink cartridge will not fit into assigned slot.

I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit). 

Master's Graduate
Prv_1N
Posts: 283
Member Since: ‎11-20-2009
Message 2 of 6 (412 Views)

Re: Black ink cartridge will not fit into assigned slot.

To understand your issue better, can you please provide me the model number of your printer?

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Honor Student
megkam
Posts: 2
Member Since: ‎09-10-2013
Message 3 of 6 (395 Views)

Re: Black ink cartridge will not fit into assigned slot.

My printer is an HP Photosmart 7520. There was a typo in me earlier note...inside the printer is a carriage holding 5 ink cartridges: 4 narrow cartridges (Black, Red, Blue, Yellow) and one wider cartridge (Black XL). The first black cartridge (on the far left) is labeled  "564 setup" and was in the printer when it was purchased. I am trying to replace it, so I put in a 564 black ink cartridge, but the slot is too slim for it to fit. The Black XL cartridge that I put into the slot on the far right is noticeably wider than the others, but the regular 564 is narrow. There are no other sizes in the Staples store to choose from. Not sure how to refill the black ink, and the printer will not work with only one black cartridge.

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Prv_1N
Posts: 283
Member Since: ‎11-20-2009
Message 4 of 6 (390 Views)

Re: Black ink cartridge will not fit into assigned slot.

Thanks for the model number and additional information.

 

The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024

 

The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.

 

Alternately, please visit the link below to order the photo cartridge online:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025

 

If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.

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Honor Student
byrd1956
Posts: 4
Member Since: ‎06-12-2013
Message 5 of 6 (82 Views)

Re: Black ink cartridge will not fit into assigned slot.

[ Edited ]

I too have a HP 7520 e-All In One Printer and our setup ink has run out.  All the replacement black ink cartridges (HP564) are too fat for the far left slot that housed the setup cartridge. What are you suppose to put in that slot?  We use the HP564 and the HP564  xL cartridges in the far right slot and have never used photo cartridges.  We can still print with black, but think it is weird that the slim cartridge does not have a replacement. 

All the replacement color cartridges, including those marked xL are slim cartridges and fit easily in their assigned slots.

Are we to continue to print keeping the setup cartridge in place and empty? 

The above replies did not give me a clear answer about what cartridge to replace the original with. 

When I do a search on the hp site to find a 'replacement 567 black setup cartridge' I am taken to the page listed below.  In the photo the cartridge looks slim; when I purchase it at the store it is not slim.  What are we to do?

 

 

http://www.shopping.hp.com/en_US/home-office/-/search-SimpleOfferSearch?PageSize=15&search=&SearchTe...

Master's Graduate
Prv_1N
Posts: 283
Member Since: ‎11-20-2009
Message 6 of 6 (65 Views)

Re: Black ink cartridge will not fit into assigned slot.

The Photosmart 7520 all-in-one uses five cartridges. They are 1) Photo 2)Cyan 3)Magenta 4)Yellow and 5)Black.

The cartridge on the far left is called Photo Cartridge and the cartridge on far right is Black cartridge.

 

The Photo cartridge has a 'Camera' symbol on the packaging. This should help you identify Photo cartridge in the future. Here are the links to order regular fill and XL fill Photo cartridge:

 

Regular Fill:

http://www.shopping.hp.com/en_US/home-office/-/products/Ink_Toner_Paper/HP-Ink/CB317WN?HP-564-Photo-...

 

XL fill:

http://www.shopping.hp.com/en_US/home-office/-/products/Ink_Toner_Paper/HP-Ink/CB322WN;pgid=jbZQ_Lmp...

 

Hope this helps.

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