HP Support Forums
Join in the conversation.
01-31-2012 02:49 PM
I just bought a new hp printer, photosmart 5510. from the startup it is not printing black ink. i have to print everything in Navy color.
color is printing fine.
the printer is using 364 cartrigdes.
used the alignement and cleaning cycle hundred time. no results.
I am scared to use the soaking in hot water and drying method discussed here.
Why would a brand new printer wont work. I hate HP, always with problems.
could anyone find another solution?
07-23-2012 10:30 AM
Hi muacan, I would suggest checking that the cartridge is vented properly. If it looks ok then contact HP phone support as you may be entitled to a replacement.
Please let me know how you get on