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Honor Student
muacan
Posts: 3
Member Since: ‎01-15-2012
Message 1 of 3 (367 Views)

Black ink not printing? Brand new printer. ?

I just bought a new hp printer, photosmart 5510. from the startup it is not printing black ink. i have to print everything in Navy color. 

 

color is printing fine. 

 

the printer is using 364 cartrigdes. 

 

used the alignement and cleaning cycle hundred time. no results. 

I am scared to use the soaking in hot water and drying method discussed here.  

Why would a brand new printer wont work.  I hate HP, always with problems.  

 

could anyone find another solution?

Regents Professor
Ciara_B
Posts: 6,306
Member Since: ‎11-27-2009
Message 2 of 3 (212 Views)

Re: Black ink not printing? Brand new printer. ?

Hi muacan, I would suggest checking that the cartridge is vented properly. If it looks ok then contact HP phone support as you may be entitled to a replacement.

 

Troubleshooting print quality issues

 

Please let me know how you get on

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,306
Member Since: ‎11-27-2009
Message 3 of 3 (165 Views)

Re: Black ink not printing? Brand new printer. ?

Hi muacan, is this issue with Black not printing now resolved?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation