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Honor Student
Posts: 4
Member Since: ‎08-06-2014
Message 1 of 7 (189 Views)

Black is not working.. Help

I have replace the cartridge, cleaned the heads 4times already, aligned the cartidges, and ran several tests. I have also checked the ventiliation thingys and nothing.

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Provost
Posts: 24,763
Member Since: ‎11-17-2008
Message 2 of 7 (174 Views)

Re: Black is not working.. Help

Please read this post then provide some details.  What printer model?  Are there any error messages on the printer or computer screen?

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

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Honor Student
Posts: 4
Member Since: ‎08-06-2014
Message 3 of 7 (147 Views)

Re: Black is not working.. Help

Its an HP 6510. The only error I get now is that the alignment failed. 

Provost
Posts: 24,763
Member Since: ‎11-17-2008
Message 4 of 7 (141 Views)

Re: Black is not working.. Help

The alignment will fail if black is not printing properly.  I would suggest the troubleshooting steps in this document.

 

 

Is your printer still in warranty? You can check with HP's warranty tool here.

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Posts: 4
Member Since: ‎08-06-2014
Message 5 of 7 (124 Views)

Re: Black is not working.. Help

NO Smiley Sad

Provost
Posts: 24,763
Member Since: ‎11-17-2008
Message 6 of 7 (117 Views)

Re: Black is not working.. Help

I will ask to have one of the HP support agents look in on this thread, there may be further things they can suggest.  Are you in the US?

 

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Posts: 4
Member Since: ‎08-06-2014
Message 7 of 7 (110 Views)

Re: Black is not working.. Help

Yes, Tx

 

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