07-21-2014 07:33 PM
I have an HP Officejet 4620e, my printer suddenly stopped printing black ink. I have tried all of the solutions that I have found online to no availl. Printer is out of warranty. Ink cartiridges are all genuine HP cartridges, black ink is new cartridge and I have tried cleaning the printheads several times to no avail. What next?
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07-21-2014 07:49 PM
In order to save time and back and forth. I am in the US. All color inks work fine. Scan and repair tool said I had wrong driver installed, uninstalled driver and downloaded new recommended driver. Scan and repair tool still says I have a driver problem. Don't think so!
07-22-2014 09:00 AM - edited 09-08-2014 02:16 AM
Hi Ed, as you have a 4620 and you're based in the US I'd advise calling HP Phone Support, regardless that you're out of warranty, as you'll probably require a replacement. Can you please let me know how you get on?
Updating FW for 4620
07-22-2014 01:41 PM
Thanks Ciara. I contacted HP and despite my printer being out of warranty, they are replacing it free of charge with a reconditioned printer of the same type. That is fine. I have had several reconditioned products that were better than the original new products. thanks again.